At a Glance
- Tasks: Ensure guests have a positive experience through effective communication and booking management.
- Company: Cosy hotel in Camden, part of the well-recognised IHG group.
- Benefits: Staff rates at 6,000 hotels, wellness programmes, and great staff parties.
- Other info: Opportunity for career growth and recognition as Employee of the Month.
- Why this job: Gain valuable experience in hospitality while enjoying fantastic perks and discounts.
- Qualifications: Experience with Opera, strong communication, and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Have you worked as a Front Desk Agent, Receptionist or Reservations Agent before? Do you have experience with Opera? Our cosy 130-bedroom hotel is based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.
As a Reservations Agent, you will be expected to:
- Ensure our guests have a positive experience from the point of enquiry via telephone or email.
- Organise and follow up all aspects of individual and group bookings according to procedures.
- Ensure that all necessary information is communicated to other departments to fulfil guest requirements.
What we offer:
- Accommodation staff rates across 4 continents in over 6,000 hotels!
- Friends and family discounts
- £500 reward referral scheme
- Wellness and mental health programme
- Great staff parties
- Cycle to work scheme
- Free meals on duty
- Employee of the Month recognition and reward
The hotel is part of the well-recognised IHG group - this will look good on your CV!
What we expect from you:
- Good Opera knowledge
- Excellent communicator
- Strong work ethic
- Good organisation skills
Reservations Agent employer: Holiday Inn London Camden Lock
As a Reservations Agent at our charming Holiday Inn London - Camden Lock hotel, you will thrive in a supportive work culture that values your contributions and fosters personal growth. With exceptional benefits like staff accommodation rates across the globe, wellness programmes, and recognition initiatives, we ensure that our team feels valued and motivated. Join us in the vibrant heart of Camden, where you can enjoy a dynamic work environment while building a rewarding career with a globally recognised brand.
Contact Details:
Holiday Inn London Camden Lock Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at IHG hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests over the phone and via email, try role-playing scenarios with friends. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Familiarise yourself with Opera! If you haven't used it much, consider watching some tutorials or practicing on a demo version. Being able to talk about your experience with the software will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at the Holiday Inn London - Camden Lock.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous roles you've had as a Front Desk Agent, Receptionist, or Reservations Agent. We want to see how your experience aligns with what we’re looking for, so don’t hold back!
Demonstrate Your Communication Skills:Since you'll be the first point of contact for our guests, it’s crucial to showcase your excellent communication skills. Use clear and friendly language in your application to reflect how you’d interact with our guests.
Get Familiar with Opera:If you’ve got experience with Opera, make sure to mention it! If not, consider brushing up on it before applying. We love candidates who are proactive and ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Holiday Inn London Camden Lock
✨Know Your Opera
Make sure you brush up on your Opera knowledge before the interview. Familiarise yourself with its features and functionalities, as this will show that you're ready to hit the ground running and can handle reservations efficiently.
✨Communicate Clearly
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a guest's inquiry or resolving an issue, to showcase your excellent communication skills.
✨Show Your Organisational Skills
Prepare examples of how you've successfully managed bookings or organised tasks in previous roles. Being able to demonstrate your strong organisational skills will reassure them that you can handle the demands of the job.
✨Research the Hotel
Take some time to learn about the Holiday Inn London - Camden Lock and its unique offerings. Knowing about the hotel’s location, amenities, and what makes it special will help you stand out and show your genuine interest in the position.
