At a Glance
- Tasks: Ensure guests have a positive experience through bookings and communication.
- Company: Cosy hotel in Camden Town, part of the renowned IHG group.
- Benefits: Staff rates at 6,000+ hotels, wellness programmes, and great staff parties.
- Other info: Employee recognition and referral rewards to boost your career.
- Why this job: Gain valuable experience in hospitality while making guests feel welcome.
- Qualifications: Experience with Opera, strong communication, and organisational skills.
The predicted salary is between 22000 - 26000 € per year.
Have you worked as a Front Desk Agent, Receptionist or Reservations Agent before? Do you have experience with Opera? Our cosy 130-bedroom hotel is based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.
As a Reservations Agent, you will be expected to:
- Ensure our guests have a positive experience from the point of enquiry via telephone or email.
- Organise and follow up all aspects of individual and group bookings according to procedures.
- Ensure that all necessary information is communicated to other departments to fulfil guest requirements.
What we offer:
- Accommodation staff rates across 4 continents in over 6,000 hotels!
- Friends and family discounts
- £500 reward referral scheme
- Wellness and mental health programme
- Great staff parties
- Cycle to work scheme
- Free meals on duty
- Employee of the Month recognition and reward
- The hotel is part of a well-recognised IHG group - this will look good on your CV!
What we expect from you:
- Good Opera knowledge
- Excellent communicator
- Strong work ethic
- Good organisation skills
Reservations Agent in London employer: Holiday Inn London Camden Lock
Join our vibrant team at a charming 130-bedroom hotel in the heart of Camden Town, where your contributions as a Reservations Agent will be truly valued. Enjoy a supportive work culture that prioritises employee well-being with wellness programmes, staff parties, and recognition initiatives, while also benefiting from fantastic accommodation rates across the globe and opportunities for personal growth within the renowned IHG group. This is not just a job; it's a chance to thrive in a dynamic environment that celebrates both individual and team success.
Contact Detail:
Holiday Inn London Camden Lock Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked with Opera. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests over the phone and email, try role-playing scenarios with friends. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Show off your organisational skills! Create a checklist of what you need to prepare for each interview, from researching the hotel to preparing questions. Being organised will help you stand out as a strong candidate.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous roles you've had as a Front Desk Agent, Receptionist, or Reservations Agent. We want to see how your experience aligns with what we're looking for, so don’t hold back!
Demonstrate Your Communication Skills:Since you'll be the first point of contact for our guests, it's crucial to showcase your excellent communication skills. Use clear and friendly language in your application to reflect how you would interact with our guests.
Highlight Your Organisational Skills:As a Reservations Agent, organisation is key! Share examples of how you've successfully managed bookings or coordinated with different departments in your past roles. This will show us you're the right fit for keeping everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our hotel in Camden Town!
How to prepare for a job interview at Holiday Inn London Camden Lock
✨Know Your Opera
Make sure you brush up on your Opera knowledge before the interview. Familiarise yourself with its features and functionalities, as you might be asked to demonstrate your understanding or even answer specific questions about how you've used it in past roles.
✨Show Off Your Communication Skills
As a Reservations Agent, communication is key! Prepare examples of how you've effectively communicated with guests or team members in previous jobs. Think about times when you resolved issues or ensured a smooth booking process.
✨Organisational Skills Matter
Be ready to discuss how you stay organised, especially when managing multiple bookings. You could share techniques you use, like prioritising tasks or using tools to keep track of reservations, to show that you can handle the demands of the role.
✨Emphasise Your Work Ethic
Demonstrate your strong work ethic by sharing stories that highlight your dedication and reliability. Talk about times when you went above and beyond for guests or your team, as this will resonate well with the hotel's values.
