At a Glance
- Tasks: Wow guests with smooth check-ins and provide helpful information for their stay.
- Company: A cosy hotel in the vibrant heart of Camden Town.
- Benefits: Full-time role, staff rates at 6,000 hotels, wellness programme, and great discounts.
- Other info: Be part of a well-recognised IHG group, boosting your CV!
- Why this job: Gain valuable experience in hospitality while enjoying flexible hours and fun staff parties.
- Qualifications: Strong work ethic, customer service experience, and previous front office knowledge preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are a cosy hotel based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience. As a Front Office Team Member you will be responsible for wowing guests with a smooth-running check-in, the answers to any queries and useful information to enhance their stay. Shifts will vary from week to week to meet the requirements of the business. Your hours of work may include working mornings, afternoons, evenings, weekends and Public Holidays.
What we offer:
- Full-time position on permanent basis (40h a week)
- Accommodation staff rates across 4 continents in over 6,000 hotels!
- Friends and family discounts
- £500 reward referral scheme
- Wellness and mental health programme
- Flexible scheduling
- Great staff parties
- Cycle to work scheme
- Free meals on duty
- Employee of the month recognition and reward
- The hotel is part of well recognised IHG group - this will look good on your CV!
What we expect from you in return:
- Strong work ethic, punctuality
- Love for hotels and hospitality
- Customer service experience
- Previous Front Office experience and knowledge of OPERA PMS is an advantage
Front Office Team Member (Camden Lock) in London employer: Holiday Inn London Camden Lock
At Holiday Inn Camden Lock, we pride ourselves on creating a supportive and inclusive work environment where our Night Managers can thrive. With competitive benefits such as accommodation staff rates across four continents, wellness programmes, and opportunities for career growth, we ensure our employees feel valued and motivated. Located in the vibrant heart of London, our hotel offers a unique chance to be part of a dynamic team dedicated to providing exceptional service in a welcoming atmosphere.
Contact Details:
Holiday Inn London Camden Lock Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member (Camden Lock) in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Camden Lock and the local area. This way, when you chat with guests, you can share insider tips that’ll make their stay unforgettable.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the front desk. The more prepared you are, the more confident you'll feel when it’s time to shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Front Office Team Member (Camden Lock) in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you love hospitality and what makes you a great fit for our cosy hotel.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in customer service and any previous front office roles. Mention specific skills that align with what we’re looking for, like your knowledge of OPERA PMS if you have it!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your experience stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Holiday Inn London Camden Lock
✨Know Your Stuff
Familiarise yourself with the hotel and its offerings. Research Camden Town and be ready to share local tips that could enhance a guest's stay. This shows your enthusiasm for the role and helps you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Whether it’s resolving an issue or creating a memorable experience, these stories will highlight your suitability for the Front Office Team Member role.
✨Dress to Impress
First impressions matter! Dress smartly and professionally, reflecting the hospitality industry’s standards. A polished appearance can set a positive tone for the interview right from the start.
✨Be Ready for Flexibility Questions
Since shifts can vary, be prepared to discuss your availability and willingness to work different hours, including weekends and holidays. Showing that you’re adaptable will make you a more attractive candidate.
