Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a leading hotel brand known for exceptional service and hospitality.
- Benefits: Enjoy discounts, career development, and access to leisure facilities.
- Why this job: Be part of a vibrant team that values service excellence and guest relationships.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
- Other info: Flexible roles available, including Front Office and Food & Beverage Assistant.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Lincoln LN1 1YW
Guest Service Assistant duties include:
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
– Annual Conference Event and Awards
– Apprenticeships
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– 50% off food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.
Guest Service Assistant employer: Holiday Inn Lincoln
Contact Detail:
Holiday Inn Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding the company's culture and what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous customer service experiences where you went above and beyond to meet guest needs. This will demonstrate your ability to provide outstanding service, which is crucial for the Guest Service Assistant role.
✨Tip Number 3
Practice your communication skills, especially in handling difficult situations or complaints. Being able to articulate how you would resolve issues calmly and effectively can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the hospitality industry during your chat with the team. A positive attitude and genuine interest in providing excellent guest experiences can leave a lasting impression on the hiring managers.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Guest Service Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer-facing roles. Emphasise any achievements related to guest service and your ability to adapt to different situations, as this is crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for outstanding customer service and your understanding of the hospitality industry. Mention specific examples of how you've successfully built relationships with guests in the past.
Prepare for the Chat: Once you submit your application, prepare for the initial 15-minute chat. Think about how you can demonstrate your enthusiasm for the role and discuss your relevant experiences that showcase your suitability for the position.
How to prepare for a job interview at Holiday Inn Lincoln
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with IHG hotels and their offerings. During the interview, mention specific services or promotions that you can promote to guests, showing your enthusiasm and knowledge about the brand.
✨Emphasise Relationship Building
This role involves building relationships with guests. Be ready to discuss how you have successfully developed rapport with customers in the past and how you would approach recognising repeat guests and VIPs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to adapt to different situations. Think of scenarios where you had to assess a guest's needs quickly and how you tailored your approach to ensure their satisfaction.