At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a leading hotel brand known for exceptional service and hospitality.
- Benefits: Enjoy discounts, career development, and access to leisure facilities.
- Other info: Flexible roles available, including Front Office and Food & Beverage Assistant.
- Why this job: Be part of a vibrant team that values service excellence and guest relationships.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
The predicted salary is between 24000 - 36000 € per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant in Lincoln employer: Holiday Inn Lincoln
As a Guest Service Assistant at our hotel in Lincoln, you will be part of a dynamic team dedicated to delivering exceptional guest experiences. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering career development opportunities and extensive benefits such as worldwide hotel discounts and access to leisure facilities. Join us to not only enhance your skills but also to be part of a company that values its employees and their contributions to creating memorable stays for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Lincoln
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding the company's culture and what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your previous customer service experiences where you went above and beyond to meet guest needs. This will demonstrate your ability to provide outstanding service, which is crucial for the Guest Service Assistant role.
✨Tip Number 3
Practice your communication skills, especially in handling difficult situations or complaints. Being able to articulate how you would resolve issues calmly and effectively can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the hospitality industry during your chat with the team. A positive attitude and genuine interest in providing excellent guest experiences can leave a lasting impression on the hiring managers.
We think you need these skills to ace Guest Service Assistant in Lincoln
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Guest Service Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your previous experience in customer-facing roles. Emphasise any achievements related to guest service and your ability to adapt to different situations, as this is crucial for the role.
Write a Strong Cover Letter:In your cover letter, express your passion for outstanding customer service and your understanding of the hospitality industry. Mention specific examples of how you've successfully built relationships with guests in the past.
Prepare for the Chat:Once you submit your application, prepare for the initial 15-minute chat. Think about how you can demonstrate your enthusiasm for the role and discuss your relevant experiences that showcase your suitability for the position.
How to prepare for a job interview at Holiday Inn Lincoln
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with IHG hotels and their offerings. During the interview, mention specific services or promotions that you can promote to guests, showing your enthusiasm and knowledge about the brand.
✨Emphasise Relationship Building
This role involves building relationships with guests. Be ready to discuss how you have successfully developed rapport with customers in the past and how you would approach recognising repeat guests and VIPs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to adapt to different situations. Think of scenarios where you had to assess a guest's needs quickly and how you tailored your approach to ensure their satisfaction.
