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- Tasks: Lead a dynamic team to deliver exceptional guest experiences across various hotel services.
- Company: A top UK hotel known for its commitment to hospitality excellence.
- Benefits: Enjoy discounted global hotel stays and access to leisure clubs.
- Why this job: Join a vibrant team and grow your career in hospitality management.
- Qualifications: Experience in guest service and strong leadership skills are essential.
- Other info: Comprehensive training provided to help you advance your career.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel in the UK is searching for a motivated Guest Service Manager to lead a multiskilled team across Front Office, Food & Beverage, and Meetings & Events. The ideal candidate has senior guest service experience, strong leadership abilities, and a passion for driving excellent guest experiences.
This role provides comprehensive training and development opportunities, helping you to progress towards an Operations or Hotel Manager role. Competitive perks include discounted global hotel stays and leisure club access.
Guest Service Leader — Multi‑Area Hospitality Excellence employer: Holiday Inn Leicester - Wigston
Contact Detail:
Holiday Inn Leicester - Wigston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Leader — Multi‑Area Hospitality Excellence
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels you admire. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests.
✨Tip Number 3
Research the hotel! Know their values, mission, and what makes them stand out in the hospitality scene. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Guest Service Leader — Multi‑Area Hospitality Excellence
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for guest service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
Highlight Your Leadership Skills: As a Guest Service Leader, strong leadership is key. Make sure to showcase your experience in leading teams, resolving conflicts, and motivating others. We want to see how you can inspire a multiskilled team to deliver excellence.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention relevant skills and experiences that align with the role of Guest Service Manager, especially in Front Office, Food & Beverage, and Meetings & Events.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and it ensures your application gets to the right people quickly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Holiday Inn Leicester - Wigston
✨Know Your Guest Service Inside Out
Make sure you brush up on your guest service knowledge. Understand the key principles of excellent service, especially in hospitality. Be ready to share examples from your past experiences where you’ve gone above and beyond for guests.
✨Showcase Your Leadership Skills
As a Guest Service Leader, your ability to lead a team is crucial. Prepare to discuss your leadership style and provide specific instances where you’ve successfully managed a team or resolved conflicts. This will show that you’re not just a manager, but a true leader.
✨Familiarise Yourself with the Company
Research the hotel and its values. Knowing their mission and what sets them apart can help you tailor your answers. Mentioning specific initiatives or awards they’ve received can demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a dissatisfied guest or a busy shift. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
