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- Tasks: Lead and inspire a dynamic team in delivering exceptional guest experiences.
- Company: Join Kew Green Hotels, a top UK hotel management company.
- Benefits: Enjoy discounted stays, retail discounts, and free access to leisure facilities.
- Why this job: Shape the future of guest services and grow into leadership roles.
- Qualifications: Experience in senior guest service roles and strong leadership skills.
- Other info: Inclusive workplace with opportunities for personal and career development.
The predicted salary is between 28800 - 43200 £ per year.
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole guest service function and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role. This role reports directly to the Hotel Manager.
What you’ll do:
- Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
- Drive service excellence across every guest interaction, from check in to dining.
- Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
- Ensure compliance with safety, security, and operational standards across the hotel.
- Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
- Take accountability for a guest service function and KPIs, as set out by the Hotel Manager.
- Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we’re looking for:
- Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager).
- Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling.
- Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
- Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Benefits:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development.
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know — we’re here to support you.
Who are Kew Green Hotels? We are one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Services Manager in Ossett employer: Holiday Inn Leeds Wakefield
Contact Detail:
Holiday Inn Leeds Wakefield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Ossett
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for guest service roles and practice your answers. Think about how your experience in Front Office, F&B, or Meetings & Events can shine through in your responses.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've inspired and motivated teams in the past. Highlight any tough conversations you've navigated successfully – it shows you're ready for the challenges of a managerial role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, feel free to reach out to our resourcing team – they’re here to help you every step of the way!
We think you need these skills to ace Guest Services Manager in Ossett
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating amazing experiences for guests and how your background aligns with our values.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in Front Office, F&B, or Meetings & Events. We love seeing how your skills can contribute to our multiskilled team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Bullet points can work wonders!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Holiday Inn Leeds Wakefield
✨Know Your Guest Service KPIs
Familiarise yourself with key performance indicators related to guest service, such as guest satisfaction and loyalty recognition. Be ready to discuss how you've successfully managed these in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and motivated teams in the past. Think about times when you had to handle tough conversations and how you turned challenges into positive outcomes.
✨Understand the Whole Operation
Since this role involves leading across various areas, brush up on your knowledge of Front Office, Food & Beverage, and Meetings & Events. Be prepared to discuss how you can integrate these functions for seamless guest experiences.
✨Engage with the Interviewer
Don’t hesitate to ask questions about the hotel’s operations and culture. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
