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- Tasks: Lead and inspire a dynamic team in delivering exceptional guest experiences.
- Company: Join Kew Green Hotels, a top UK hotel management company with a people-first approach.
- Benefits: Enjoy discounted stays, retail perks, free gym access, and personal development opportunities.
- Why this job: Shape the future of guest services while advancing your career in hotel operations.
- Qualifications: Experience in senior guest service roles and strong leadership skills required.
- Other info: Inclusive workplace committed to supporting your growth and wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole guest service function and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role. This role reports directly to the Hotel Manager.
What you’ll do:
- Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
- Drive service excellence across every guest interaction, from check in to dining.
- Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
- Ensure compliance with safety, security, and operational standards across the hotel.
- Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
- Take accountability for a guest service function and KPIs, as set out by the Hotel Manager.
- Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we’re looking for:
- Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager).
- Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling.
- Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
- Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Benefits:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development.
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know — we’re here to support you.
Who are Kew Green Hotels? We are one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Services Manager in Swillington employer: Holiday Inn Leeds Garforth
Contact Detail:
Holiday Inn Leeds Garforth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Swillington
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service excellence. Think about how you would handle tricky situations or guest complaints, and be ready to share your past experiences that showcase your leadership skills.
✨Tip Number 3
Showcase your passion for guest service! When you get the chance to chat with potential employers, make sure to express your enthusiasm for creating memorable guest experiences and how you plan to inspire your team to achieve that.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Kew Green Hotels.
We think you need these skills to ace Guest Services Manager in Swillington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating amazing experiences for guests. Share specific examples of how you've inspired teams or handled challenges in the past.
Tailor Your CV: Make sure your CV is tailored to the Guest Services Manager role. Highlight your experience in Front Office, F&B, or Meetings & Events, and don’t forget to mention any KPIs you've successfully managed. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re serious about joining our team at Kew Green Hotels!
How to prepare for a job interview at Holiday Inn Leeds Garforth
✨Know Your Guest Service KPIs
Familiarise yourself with key performance indicators related to guest service, such as guest satisfaction and loyalty recognition. Be ready to discuss how you've successfully managed these in your previous roles, as this will show your understanding of what drives success in the hospitality industry.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've inspired teams in the past. Think about specific situations where you motivated your team or handled tough conversations effectively, as this aligns perfectly with what they’re looking for in a Guest Services Manager.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you've turned guest feedback into positive outcomes. This could involve resolving complaints or improving service based on guest suggestions. Showing that you can handle challenges gracefully will set you apart from other candidates.
✨Research the Company Culture
Dive into Kew Green Hotels' values and mission. Understanding their commitment to inclusivity and guest experience will help you tailor your responses during the interview. It also shows that you're genuinely interested in being part of their team and contributing to their goals.
