At a Glance
- Tasks: Lead and support multiple hotels, driving performance and guest satisfaction.
- Company: Kew Green Hotels, a top UK hotel management company.
- Benefits: Car allowance, employee discounts, gym access, and career development opportunities.
- Other info: Inclusive workplace with a focus on personal growth and support.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in hotel management and strong leadership abilities required.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for an ambitious Area General Manager to support our Regional General Manager across a portfolio of hotels throughout Yorkshire and the Midlands.
This isn't a traditional multi-site role with a fixed portfolio.
Instead, you'll oversee a flexible group of three to four hotels, stepping in where your leadership will make the biggest impact.
Whether that's supporting a newly appointed Hotel Manager, driving performance improvements, leading change, or strengthening operational capability, you'll be trusted to deliver results where they're needed most.
Alongside operational leadership, you'll work on regional projects, contribute to wider business initiatives and develop the strategic skills needed to prepare you for your next career move.
If you're someone who enjoys solving problems, developing leaders and making good hotels even better, we'd love to hear from you.
This role reports to the Regional General Manager.
About the Role
You'll partner with Hotel Managers to build high-performing hotels that consistently deliver outstanding guest experiences, commercial success and operational excellence.
Key responsibilities include
- Coaching, developing and supporting Hotel Managers to strengthen leadership capability and deliver outstanding results.
- Improving commercial performance through effective revenue management, cost control and performance planning.
- Driving consistency across your portfolio, ensuring brand standards, compliance and operational excellence are maintained.
- Using performance data, guest feedback and business insight to identify opportunities and implement meaningful improvements.
- Leading change, supporting hotel openings, transitions and improvement projects where required.
- Building strong relationships with central support teams, owners and stakeholders to achieve shared business objectives.
- Acting as a trusted deputy to the Regional General Manager, contributing to regional strategy and wider business initiatives.
About You
You're an experienced hotel leader who knows how to get the very best from both people and performance.
You bring a calm, pragmatic approach, enjoy developing others and aren't afraid to roll your sleeves up when a hotel needs support.
Commercially astute and operationally credible, you're equally comfortable coaching a first-time Hotel Manager as you are presenting performance plans to senior stakeholders.
We're looking for someone who brings
- Proven success as a multi-site General Manager or within a large, complex hotel operation.
- Exceptional leadership skills, with a passion for developing future General Managers.
- Strong commercial awareness, with experience improving financial performance and operational efficiency.
- A thorough understanding of branded hotel operations, guest satisfaction and quality standards.
- The ability to analyse business performance and translate insight into action.
- Excellent communication and stakeholder management skills, building credibility at every level.
- Resilience, adaptability and a solutions-focused mindset in a fast-moving environment.
- The ambition and capability to progress into a Regional General Manager role in the future.
- Key Requirements
- This role requires regular travel between sites. A valid driving licence is essential.
- This role will be subject to a DBS check for the successful candidate.
- This role requires the successful candidate to hold (or obtain) a personal licence and the post holder may be required to act as a Designated Premises Supervisor (DPS).
Benefits
Our rewards package includes
- Car Allowance
- Access to employee rates, offering huge discounts on hotel stays around the globe!
- Attractive discounts across a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support through our Employee Assistance Programme.
- Career development through fully funded apprenticeships and our internal development programme.
At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive.
If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels. com – we're here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands.
We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www. kewgreenhotels. com.
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Area General Manager in Leeds employer: Holiday Inn Leeds Garforth
Kew Green Hotels is an exceptional employer that prioritises the growth and wellbeing of its team members. With comprehensive training, a supportive work culture, and numerous perks such as gym access and discounts, employees are empowered to thrive in their hospitality careers while enjoying a fulfilling work-life balance. Join us at our vibrant location, where your passion for people will be celebrated and nurtured.
Contact Details:
Holiday Inn Leeds Garforth Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Area General Manager in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Area General Manager in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Leeds Garforth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Leeds Garforth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
