At a Glance
- Tasks: Deliver exceptional service across various guest-facing areas in the hotel.
- Company: Join Kew Green Hotels, a vibrant and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Full training provided; no experience necessary!
- Why this job: Kickstart your hospitality career while making guests feel valued and welcomed.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 22000 - 26000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. This role reports directly to the Guest Service Manager.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Experience Assistant – Training, Perks & Growth in Garforth employer: Holiday Inn Leeds Garforth
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With comprehensive training, career development opportunities through funded apprenticeships, and generous perks like discounts on hotel stays and access to leisure facilities, we ensure our Guest Experience Assistants thrive in their roles while making meaningful connections with guests. Join us in creating memorable experiences in a dynamic environment that prioritises your growth and wellbeing.
Contact Details:
Holiday Inn Leeds Garforth Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Assistant – Training, Perks & Growth in Garforth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making guests feel welcome, try role-playing common scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Be proactive during the interview. If you notice something that needs addressing, like a messy waiting area or a guest looking confused, mention it! This shows you have the right mindset for the job and are ready to jump in and help.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join our team at Kew Green Hotels. Don’t wait too long; we review applications as they come in!
We think you need these skills to ace Guest Experience Assistant – Training, Perks & Growth in Garforth
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any relevant experiences or stories that highlight this.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Experience Assistant role. Highlight your communication skills and any teamwork experiences, as these are key to what we’re looking for.
Be Proactive:In your application, mention times when you’ve taken initiative or noticed something that needed doing. We love a proactive approach, so show us how you can make things happen!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Kew Green Hotels.
How to prepare for a job interview at Holiday Inn Leeds Garforth
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Experience Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you speak confidently about how you can contribute to the team.
✨Show Your Passion for Hospitality
During the interview, let your genuine passion for people and hospitality shine through. Share personal experiences where you've gone above and beyond to make someone feel welcome. This will demonstrate that you align with the company’s values and culture.
✨Practice Your Communication Skills
Strong communication is key in this role. Before the interview, practice answering common questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts and ideas.
✨Be Proactive and Positive
Employers love candidates who take initiative. Think of examples from your past where you noticed something that needed doing and took action. A positive attitude can also go a long way, so be sure to convey your enthusiasm for the role and the opportunity to grow within the company.
