Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience during the night shift.
- Company: Join Kew Green Hotels, a rapidly expanding global hotel company.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: Inclusive workplace with support for personal growth and adjustments.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
The predicted salary is between 20000 - 30000 £ per year.
The role of Nights Guest Service Assistants is to ensure every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Holiday Inn Leamington Spa-Warwick.
Nights Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests.
Beyond that, you will represent our company values and culture, ensuring that service excellence remains our top priority.
Benefits include:
- Annual Conference Event and Awards.
- Apprenticeships.
- Robust career development opportunities and support for personal growth.
- Attractive discounts across many major retailers, restaurants, and events.
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while you stay in our hotels.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
What you’ll bring to the team:
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps: A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels? Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton. What unites us all is our values. Please view our website for more details. Join our Kew-Team today!
Guest Services Assistant (Nights) in Royal Leamington Spa employer: Holiday Inn Leamington Spa
Contact Detail:
Holiday Inn Leamington Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights) in Royal Leamington Spa
✨Tip Number 1
Get to know the company before your chat! Research Kew Green Hotels and their values. This way, you can show us that you're genuinely interested in being part of our team and how you align with our culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. We love hearing about how you anticipate needs and create outstanding experiences.
✨Tip Number 3
Be ready to flex your style! During the chat, we want to see how you adapt your approach based on different guest needs. Show us your versatility and how you can build relationships with all types of guests.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the role and the team. We appreciate candidates who are curious and engaged, so fire away with any queries you have!
We think you need these skills to ace Guest Services Assistant (Nights) in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing outstanding customer service. Share any relevant experiences where you went above and beyond for guests, as this will resonate with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Nights Guest Service Assistant. Mention specific duties from the job description that excite you and how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application reaches us quickly and allows you to explore more about Kew Green Hotels and our culture before applying!
How to prepare for a job interview at Holiday Inn Leamington Spa
✨Know Your Guests
Before the interview, research the types of guests that typically stay at the hotel. Understanding their needs and preferences will help you demonstrate your ability to anticipate guest requirements, which is crucial for a Nights Guest Service Assistant.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to meet a guest's needs, as this aligns perfectly with the role's focus on service excellence.
✨Familiarise Yourself with IHG Standards
Make sure you’re well-versed in the brand and company metrics that Kew Green Hotels aims to achieve. Being able to discuss how you can contribute to these goals during the interview will show your commitment to the company's values.
✨Practice Flexibility in Your Approach
Think about how you can adapt your communication style to different guests. During the interview, be ready to discuss how you would handle various scenarios, especially with repeat guests and VIPs, to showcase your ability to build relationships.