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- Tasks: Deliver outstanding service to guests during the night and ensure their safety.
- Company: Join a vibrant hotel team dedicated to creating memorable guest experiences.
- Benefits: Enjoy discounts on travel, dining, and leisure activities, plus career progression opportunities.
- Why this job: Perfect for night owls who love hospitality and want to make a difference.
- Qualifications: No experience needed, just bring your customer service skills and enthusiasm!
- Other info: Participate in fun events like KewFest and enjoy mental health support.
The predicted salary is between 24000 - 36000 £ per year.
This role is all about delivering an outstanding service to guests during the night, ensuring safety, hospitality, and a memorable experience. You will support the hotel in achieving its performance metrics and objectives, working with an incredible Guest Services team.
What you’ll be doing as a Guest Service Assistant:
- Ensuring all guests experience outstanding service during out-of-hours
- Providing a safe visit, exceeding expectations around cleanliness
- Engaging with late check-in guests, assessing their needs, and adapting your approach
- Looking for opportunities to up-sell and enhance guest experiences
- Demonstrating sales skills in bedroom, M&E, and F&B offerings, including recommending upgrades and dining options
- Responding to guest complaints and turning negative feedback into positive experiences
- Processing reservations accurately via phone or walk-in
What’ll make you a great fit:
- You’ll need to be a night owl due to working hours
- Experience doesn’t matter as long as you have excellent customer service skills and confidence in anticipating guest needs
- You enjoy using technology to make work easier and improve guest experience
- You have great interpersonal and communication skills
- You are attentive to details and guests’ needs
- You are flexible, results-focused, and able to work under pressure
- You are self-motivated and confident
- You are hardworking and fun!
If you enjoy travelling, we offer preferential rates for weekends away and discounts through our International IHG program. Additional benefits include retail, restaurant, and event discounts, hotel discount codes for friends and family, free Leisure Club membership, and opportunities for career progression both in the UK and internationally. We celebrate with events like KewFest, Employee Appreciation Week, and Awards evening. We also provide mental health support through our 24/7 Employee Assistance Line.
Guest Services Assistant (Nights) employer: Holiday Inn Leamington Spa
Contact Detail:
Holiday Inn Leamington Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what we offer will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during interviews, highlight any experiences where you've gone above and beyond to meet someone's needs.
✨Tip Number 3
Be prepared to discuss how you handle pressure and adapt to changing situations. As a Guest Services Assistant at night, you'll need to think on your feet and provide solutions quickly.
✨Tip Number 4
Demonstrate your flexibility and willingness to learn. We value team members who are open to new challenges and can adjust their approach based on guest feedback and needs.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in hospitality. Emphasise any roles where you had to engage with guests or handle complaints, as these are key aspects of the Guest Services Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working nights and your passion for delivering outstanding guest experiences. Mention specific skills that align with the job description, such as your ability to adapt to guest needs and your sales skills.
Showcase Your Interpersonal Skills: During the application process, highlight your communication and interpersonal skills. Provide examples of how you've successfully interacted with customers in the past, particularly in challenging situations, to demonstrate your ability to turn negative experiences into positive ones.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on guest satisfaction.
How to prepare for a job interview at Holiday Inn Leamington Spa
✨Show Your Customer Service Skills
As a Guest Services Assistant, your ability to provide outstanding service is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Flexibility and Adaptability
This role requires working nights and being adaptable to various guest needs. Highlight your flexibility and willingness to adjust your approach based on different situations or guest requests during the interview.
✨Engage with Technology
Since the job involves using technology to enhance guest experiences, be ready to discuss any relevant tech skills you have. Mention any experience with reservation systems or customer service software that could be beneficial.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a guest complaint or a late check-in. Practising these scenarios can help you articulate your thought process and demonstrate your interpersonal skills.
