At a Glance
- Tasks: Be the friendly face delivering exceptional service across Reception, Food & Beverage, and Events.
- Company: Join Kew Green Hotels, where hospitality meets a fun and supportive work environment.
- Benefits: Enjoy flexible hours, travel discounts, and access to our Leisure Club.
- Other info: Participate in exciting events like KewFest and enjoy ongoing training opportunities.
- Why this job: Perfect for those who love people and want to grow in a vibrant team culture.
- Qualifications: No specific experience needed, just a passion for customer service and a positive attitude.
The predicted salary is between 20000 - 30000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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Guest Service Assistant in Warwick employer: Holiday Inn Leamington Spa
At Holiday Inn Leamington Spa, we pride ourselves on being an excellent employer by fostering a supportive work culture that prioritises employee growth and development. Our team enjoys a range of benefits including career advancement opportunities, generous staff discounts, and access to fitness and well-being resources, all within a vibrant environment dedicated to enhancing guest experiences.
Contact Details:
Holiday Inn Leamington Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Warwick
✨Tip Number 1
Showcase your interpersonal skills during any interactions you have with our team or during networking events. Being friendly and approachable is key in this role, so make sure to highlight your ability to connect with others.
✨Tip Number 2
Familiarise yourself with the services we offer, especially in Reception, Food & Beverage, and Events. This knowledge will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 3
Consider volunteering or taking part in community events that involve customer service. This experience can help you develop the skills needed to anticipate guest needs and handle complaints effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will allow you to align your personal values with ours, making you a more attractive candidate for the Guest Service Assistant position.
We think you need these skills to ace Guest Service Assistant in Warwick
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Guest Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for customer service and your ability to create memorable experiences for guests. Use specific examples from your past experiences to demonstrate your skills and enthusiasm for the role.
Highlight Relevant Experience:In your CV, focus on any previous roles in hospitality or customer service. Emphasise your interpersonal skills, flexibility, and ability to work under pressure, as these are crucial for the Guest Service Assistant role.
Proofread Your Application:Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Holiday Inn Leamington Spa
✨Show Your Friendly Side
As a Guest Service Assistant, your friendliness is key. Make sure to smile and maintain a positive attitude throughout the interview. This will demonstrate your approachability and ability to create a welcoming atmosphere for guests.
✨Highlight Customer Service Experience
Be prepared to discuss your previous customer service roles, even if they were in different industries. Share specific examples of how you went above and beyond to meet customer needs, as this will showcase your dedication to outstanding service.
✨Demonstrate Problem-Solving Skills
Think of a time when you faced a challenge with a guest or customer. Be ready to explain how you handled the situation, focusing on your ability to listen, empathise, and resolve issues effectively. This will show that you can turn negative experiences into positive ones.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about opportunities for growth and development, as well as how the team collaborates to enhance guest experiences. This shows your genuine interest in the position and your desire to contribute positively.
