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- Tasks: Be the friendly face delivering exceptional service across Reception, Food & Beverage, and Events.
- Company: Join Kew Green Hotels, where hospitality meets a fun and supportive work environment.
- Benefits: Enjoy flexible hours, travel discounts, and access to our Leisure Club.
- Why this job: Perfect for those who love people and want to grow in a vibrant team culture.
- Qualifications: No specific experience needed, just a passion for customer service and a positive attitude.
- Other info: Participate in exciting events like KewFest and enjoy ongoing training opportunities.
The predicted salary is between 20000 - 30000 £ per year.
Are you friendly and approachable? Do you value great customer service?
This could be the role for you…
This role is ALL about the guests and delivering outstanding service for them.
You will take a friendly approach to providing a safe, hospitable, and positively memorable experience. Reception, Restaurant, Bar, Meetings, Events and Starbucks… wherever our guests are, that’s where you’ll be, ready to be the host with the most.
You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives as part of our incredible Guest Service Team.
Your Duties as a Guest Service Assistant
What’ll make you a great fit
Our amazing benefits
Guest Service Assistant employer: Holiday Inn Leamington Spa
Contact Detail:
Holiday Inn Leamington Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Showcase your interpersonal skills during any interactions you have with our team or during networking events. Being friendly and approachable is key in this role, so make sure to highlight your ability to connect with others.
✨Tip Number 2
Familiarise yourself with the services we offer, especially in Reception, Food & Beverage, and Events. This knowledge will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 3
Consider volunteering or taking part in community events that involve customer service. This experience can help you develop the skills needed to anticipate guest needs and handle complaints effectively.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will allow you to align your personal values with ours, making you a more attractive candidate for the Guest Service Assistant position.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create memorable experiences for guests. Use specific examples from your past experiences to demonstrate your skills and enthusiasm for the role.
Highlight Relevant Experience: In your CV, focus on any previous roles in hospitality or customer service. Emphasise your interpersonal skills, flexibility, and ability to work under pressure, as these are crucial for the Guest Service Assistant role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Holiday Inn Leamington Spa
✨Show Your Friendly Side
As a Guest Service Assistant, your friendliness is key. Make sure to smile and maintain a positive attitude throughout the interview. This will demonstrate your approachability and ability to create a welcoming atmosphere for guests.
✨Highlight Customer Service Experience
Be prepared to discuss your previous customer service roles, even if they were in different industries. Share specific examples of how you went above and beyond to meet customer needs, as this will showcase your dedication to outstanding service.
✨Demonstrate Problem-Solving Skills
Think of a time when you faced a challenge with a guest or customer. Be ready to explain how you handled the situation, focusing on your ability to listen, empathise, and resolve issues effectively. This will show that you can turn negative experiences into positive ones.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about opportunities for growth and development, as well as how the team collaborates to enhance guest experiences. This shows your genuine interest in the position and your desire to contribute positively.
