At a Glance
- Tasks: Lead and inspire a diverse team to deliver exceptional guest experiences.
- Company: Join Kew Green Hotels, a top UK hotel management company.
- Benefits: Enjoy career development, discounts, gym access, and 24/7 support.
- Other info: Inclusive workplace committed to your growth and wellbeing.
- Why this job: Shape your leadership skills and advance towards an Operations or Hotel Manager role.
- Qualifications: Experience in senior guest service roles and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas.
While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role.
This role reports directly to the Hotel Manager.
- What you’ll do
- Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
- Drive service excellence across every guest interaction, from check in to dining
- Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
- Ensure compliance with safety, security, and operational standards across the hotel.
- Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
- Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
- Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
- What we’re looking for
- Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager).
- Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
- Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
- Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
- Whats in it for you
Our rewards package includes
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels. com
- we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands.
We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www. kewgreenhotels. com.
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Guest Service Manager in Warwick employer: Holiday Inn Leamington Spa
Kew Green Hotels is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those passionate about hospitality. With a focus on empowering team members through training and growth opportunities, you will thrive in a dynamic environment where your contributions directly enhance guest experiences. Located in a vibrant area, our hotel offers unique advantages such as a supportive team atmosphere and the chance to work across diverse operational areas, ensuring every day is rewarding and fulfilling.
Contact Details:
Holiday Inn Leamington Spa Recruitment Team
