At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company with a people-driven culture.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Inclusive workplace committed to supporting all applicants throughout the recruitment process.
- Why this job: Kickstart your hospitality career in a dynamic environment where every day is different.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive attitude.
The predicted salary is between 1200 - 1800 € per month.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant (Casual) in Lancaster employer: Holiday Inn Lancaster
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every Guest Service Assistant plays a crucial role in shaping memorable guest experiences. With comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits like discounts on hotel stays and leisure facilities, you’ll find a supportive environment that values your growth and wellbeing. Join us in a dynamic hospitality setting where your passion for people can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Lancaster
✨Tip Number 1
Get to know the hotel and its values before your interview. This shows you’re genuinely interested and helps you connect with the team during your chat. Plus, it’ll give you a chance to think of questions that show you’re keen on the role!
✨Tip Number 2
Practice your communication skills! Since this role is all about making guests feel welcome, being able to express yourself clearly and confidently will set you apart. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during your interview. If you notice something that needs doing, like tidying up or helping out, mention it! This shows you’ve got the right mindset for the job and are ready to jump in and help.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Kew Green Hotels!
We think you need these skills to ace Guest Service Assistant (Casual) in Lancaster
Some tips for your application 🫡
Show Your Passion for Hospitality:Let us see your genuine love for people and hospitality shine through in your application. Share any experiences, even if they're informal, that highlight your enthusiasm for making others feel welcome.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and qualities we're looking for. Mention your strong communication skills and proactive approach, as these are key to succeeding in this role.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your written application. Authenticity goes a long way in showing us how you'd fit into our team.
Apply Early:Remember, we review applications as they come in, so don’t wait around! Apply through our website as soon as you can to increase your chances of being shortlisted.
How to prepare for a job interview at Holiday Inn Lancaster
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Passion for Hospitality
Since this role is all about making guests feel welcome, be sure to express your passion for people and hospitality during the interview. Share any relevant experiences, even if they’re informal, that highlight your enthusiasm for providing excellent service.
✨Prepare for Role-Specific Questions
Expect questions related to guest service scenarios, such as how you would handle a difficult guest or ensure a smooth check-in process. Think of examples from past experiences where you demonstrated strong communication skills and a proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company.
