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For Companies At a Glance
- Tasks: Provide relaxing treatments and promote beauty products to enhance guest experiences.
- Company: Join a leading hotel known for its commitment to True Hospitality.
- Benefits: Enjoy meals on duty, staff uniform, pension contributions, and 20 days holiday.
- Other info: Opportunities for training and career growth within a supportive team.
- Why this job: Make a difference in guests' lives while developing your skills in a vibrant environment.
- Qualifications: Passion for beauty therapy and excellent customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
Telephone and Treatment Responsibilities
- Respond to telephone enquiries as per club procedures.
Beauty Treatments
- Facials
- Back, neck, scalp treatments
- Full body and deep tissue massage
- Body sculpting and other detox therapies
- Hand, nail and foot grooming
- Eyebrow shaping and tint
- Aromatherapy
- Manicure and pedicure
- Hair removal
Cleaning & Maintenance Duties
- Undertake cleaning duties in the treatment rooms.
- Report disciplinary and grievance matters immediately to the Manager.
- Ensure customer supplies and accessories are replenished as required.
- Report lost property in line with Hotel Policy.
- Communicate maintenance issues to a Duty Manager on duty.
- Attend training and departmental meetings as requested.
- Follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel.
- Take care of Hotel equipment required for duties and report defects immediately.
- Report any matters concerning the security of the Hotel to a Duty Manager on duty.
- Report any Health & Safety hazards found in Guest Areas immediately to a Duty Manager.
- Report any accidents to a Duty Manager on duty.
- Arrive for work at the time specified on the Rota, correctly dressed for duty as per procedure.
- Ensure all provided work tools/equipment are well maintained and in proper functional order.
- Ensure safety and return of all keys in possession.
- Ensure that a job of the day is completed in every area daily.
- Minimise wastage at all opportunities.
Sales & Marketing
- Actively promote the sale of beauty products in conjunction with beauty treatments.
- Plan and achieve department retail sales targets on a monthly basis.
- Monitor and review sales against target.
- Analyse and review business performance for each treatment/product, identifying opportunities and development areas.
- Promote the hotel and its facilities to in-house and prospective guests and liaise with the sales and marketing department.
- Safeguard revenue by controlling allowances and discounts in accordance with hotel procedures.
Customer Relations
- Demonstrate service attributes in accordance with industry expectations and company standards, including: being attentive to guests, accurately and promptly fulfilling guest requests, understanding and anticipating guest needs, maintaining a high level of knowledge which enhances the guest experience, demonstrating a service attitude that exceeds expectations.
- Take appropriate action to resolve guest complaints.
Administration & Reporting
- Responsible for all payments made for beauty therapy treatments/products.
- Record details of all treatments taken for each client.
- Take responsibility for stock control accounting systems.
- Take responsibility for cashing up.
- Ensure that sales tracking data is completed on a daily, weekly and monthly basis.
- Update and communicate KPIs such as return appointments, link selling and file cards to the Department.
- Ensure that purchase orders are formulated and authorised correctly and in accordance with Company procedures.
Key Performance Indicators
- Attention to details.
- Passionate about exceeding guest expectations.
- Confident team player with a CAN-DO mentality.
- Ability to work to strict timescales.
- Comfortable working in a high-pressure environment.
- Ability to smile at all times.
- Moderate manual handling required.
Benefits
- Meals on duty.
- Staff uniform.
- Company pension contribution after passing probation period.
- Recommend-a-friend reward scheme.
- 20 days holiday plus 8 bank holidays.
- Dry cleaning of uniform (if applicable).
- Training fund assistance for NVQ awards.
- Awards and Recognition Programme.
- Seasonal annual parties.
- Staff rate with IHG hotels globally.
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. This is what connects every colleague in all hotels.
Massage Therapist in Westminster employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Massage Therapist in Westminster
✨Tip Number 1
Get your networking game on! Chat with fellow therapists, join local beauty groups, and don’t shy away from reaching out to potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, offer a free demo treatment or a mini-session at local events. This not only showcases your talent but also helps you connect with potential clients and employers.
✨Tip Number 3
Stay active on social media! Share your massage techniques, tips, and client testimonials. It’s a great way to build your personal brand and attract attention from hotels and spas looking for talented therapists.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Massage Therapist in Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for massage therapy shine through! We want to see how much you love what you do and how you can bring that energy to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in beauty treatments and customer service. We’re looking for specific examples that show how you’ve exceeded guest expectations in the past.
Be Professional Yet Friendly: While we love a casual vibe, remember to keep it professional. Use clear language and check for any typos or errors. A friendly tone goes a long way in making a great first impression!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team.
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Treatments
Make sure you brush up on all the beauty treatments listed in the job description. Be ready to discuss your experience with facials, massages, and other therapies. This shows that you're not just familiar with the services but also passionate about them.
✨Demonstrate Customer Service Skills
Prepare examples of how you've gone above and beyond for clients in the past. Highlight your ability to anticipate guest needs and resolve complaints effectively. This is crucial in a role where customer satisfaction is key.
✨Showcase Your Team Spirit
Since this role requires a confident team player, think of instances where you've collaborated successfully with colleagues. Share how you contribute to a positive work environment and support your teammates.
✨Be Ready for Practical Questions
Expect questions about health, safety, and hygiene practices. Familiarise yourself with relevant protocols and be prepared to discuss how you ensure a safe and clean environment for both guests and staff.