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- Tasks: Lead a dynamic team to deliver exceptional food and beverage experiences.
- Company: Join a vibrant hotel known for its excellent service and atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop skills and advance your career in the hospitality industry.
- Why this job: Be part of a fun environment where your leadership makes a difference.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Business Acumen
To promote sales awareness at all times throughout the team. To take an active role in the promotion of the F&B Outlets both internally and externally. To take pro-active steps to maximize volume within the department in line with the sales strategy of the HI London Kensington High Street. To provide information on forecasted sales when required. To ensure all revenue is 'captured' through effective and efficient accounting methods within the department. To ensure all team members can up-sell the hotel's products and services.
Costs and Efficiency
To minimise wastage at all opportunities. Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity. To actively promote an energy efficient culture throughout the department. All departmental resources are monitored and controlled in line with departmental objectives. To follow control measures in place for breakages. To be responsible for the control and running of the department in the absence of a manager during shift coverage, ensuring that the department achieves gross profit percentages. To ensure that the stock is controlled. To follow stock rotation procedures and assist with ordering of stock to maintain par levels. To ensure cash/accounting procedures are followed by all team members. To ensure that all billing processes, including end-of-shift procedures are completed according to accounting rules.
Customer Relations
To provide a friendly and efficient customer service for all guests. To solicit and respond to guest feedback for positive and negative comments in a pro-active manner. To ensure personal and team presentation is of the highest standards at all times; to project a professional image to customers. To follow a system of quality standards to ensure the team is providing a consistent approach to customer service within the department. To provide a convivial and relaxing atmosphere in the department.
Operational Requirements
To ensure a smooth, efficient and professional running of the shift. To ensure all the staff are knowledgeable on both food and beverage products and special promotional menus. To ensure the correct usage of the computerised POS systems and ensure staff are fully trained to operate efficiently. To liaise as necessary with the kitchen during the shift. To adhere to all the requirements under the Food Hygiene regulations and Liquor Licensing Acts. To ensure all maintenance issues are reported according to the hotel procedures. To adhere to all Health and Safety requirements as required by the hotel. To promote safe working practices within the department. To adhere to the requirements of the Data Protection Act at all times.
Team Requirements
To take responsibility for daily briefing sessions in the absence of a manager. To attend management meetings as required. To react to training needs throughout the department. To assist with all SOP training for team members. To provide coaching and on-the-job training as identified. To create an environment which promotes employee morale and encourages the Team to have high level of productivity. To assist in the recruitment process in accordance with company procedures, best practice and legal requirements. To ensure all hotel personnel policies, procedures are observed at all times.
Key Performance Indicators
Sales Targets
Gross profit percentage
Stock results
Customer feedback
Team success
Labour turnover
Food and Beverage Supervisor in Westminster employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor in Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the food and beverage industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance for an interview or even an informal chat, be ready to discuss how you can promote sales and enhance customer service. Bring examples of how you've maximised efficiency or improved team morale in past roles.
✨Tip Number 3
Be proactive! If you see a job that fits your vibe, apply through our website. Tailor your approach to highlight your understanding of the role's requirements, especially around cost control and customer relations. Make it clear why you're the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and mention any key points from the conversation that showcase your fit for the position.
We think you need these skills to ace Food and Beverage Supervisor in Westminster
Some tips for your application 🫡
Show Your Passion for F&B: When writing your application, let your enthusiasm for food and beverage shine through! Share any relevant experiences or stories that highlight your love for the industry and how you can contribute to our team.
Be Specific About Your Skills: Tailor your application by mentioning specific skills that align with the job description. Whether it's your knack for upselling or your experience with stock control, make sure we see how you fit into our vision!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain a professional tone in your application. Use clear language and structure your thoughts well, so we can easily see your qualifications and personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Numbers
Familiarise yourself with key performance indicators like sales targets and gross profit percentages. Be ready to discuss how you can contribute to achieving these goals, as this shows your business acumen and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight any feedback you've received and how you handled both positive and negative comments. This will demonstrate your commitment to creating a convivial atmosphere.
✨Understand the Importance of Efficiency
Be prepared to discuss strategies for minimising waste and optimising productivity. Think about how you would allocate time and manpower effectively, and be ready to share any relevant experiences that showcase your ability to promote an energy-efficient culture.
✨Team Leadership and Training
Reflect on your experience in leading teams and providing training. Be ready to talk about how you've coached team members in the past and how you would approach daily briefings and training needs in this role. This will show your potential to foster a high level of productivity and morale.