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- Tasks: Deliver exceptional in-room dining service with warmth and professionalism.
- Company: Join the vibrant team at Holiday Inn Kensington High Street.
- Benefits: Competitive pay, meals on duty, uniform provided, and great discounts.
- Other info: Flexible shifts with opportunities for training and career progression.
- Why this job: Be part of a supportive team and enhance your hospitality skills.
- Qualifications: Previous experience in Food & Beverage and a passion for guest service.
The predicted salary is between 12 - 16 £ per hour.
Key Responsibilities
- Deliver an exceptional in-room dining service with warmth, efficiency, and professionalism.
- Take guest food and beverage orders accurately and confidently via phone or in person.
- Set trays and trolleys to the hotel’s presentation standards, ensuring food and drinks are delivered promptly and with elegance.
- Provide knowledgeable recommendations on menu items, including dietary options.
- Anticipate guest needs and respond quickly to requests, maintaining a discreet and professional manner.
- Liaise closely with the kitchen and F&B teams to ensure smooth and efficient service.
- Clear trays and trolleys from guest rooms and corridors promptly, ensuring cleanliness at all times.
- Ensure all guest amenities are delivered as required.
- Handle guest concerns or complaints professionally, ensuring swift resolution.
- Adhere to health, safety, and hygiene standards, as well as all departmental SOPs.
Skills & Experience Required
- Previous experience in Food & Beverage, ideally within a hotel environment.
- A genuine passion for hospitality and guest service.
- Excellent communication and interpersonal skills.
- Strong attention to detail with a focus on presentation and standards.
- Ability to manage multiple tasks and deliver under pressure in a fast-paced environment.
- A positive, proactive, and team-focused attitude.
- Flexibility to work shifts, including early mornings, late evenings, weekends, and bank holidays.
What We Offer
- Competitive hourly pay (£12.21 ph.) plus service charge opportunities.
- Meals on duty and uniform provided.
- Colleague discounts across the hotel and wider IHG group.
- Great opportunities for training, development, and career progression.
- Be part of a professional and supportive Food & Beverage team in a central London hotel.
Room Service Waiter/WaitressEasy Apply! employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Waiter/WaitressEasy Apply!
✨Tip Number 1
Get to know the hotel! Research Holiday Inn Kensington High Street and understand their values and service style. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Room Service Waiter/Waitress, you'll need to take orders confidently and handle guest concerns. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Dress to impress! When you go for an interview, make sure you look sharp and professional. First impressions matter, especially in hospitality, so show them you can meet their presentation standards right from the start.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Room Service Waiter/WaitressEasy Apply!
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences that highlight your enthusiasm for providing excellent service, as this is key for a Room Service Waiter/Waitress role.
Be Specific About Your Experience: Make sure to detail your previous experience in Food & Beverage, especially if it’s in a hotel setting. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Highlight Your Communication Skills: Since you'll be taking orders and liaising with guests, it's crucial to showcase your communication skills. Use clear and confident language in your application to demonstrate that you can handle guest interactions with ease.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at Holiday Inn Kensington High Street!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know the Menu Inside Out
Familiarise yourself with the menu items, including dietary options. Being able to confidently recommend dishes will show your passion for hospitality and impress the interviewers.
✨Showcase Your Communication Skills
Practice clear and friendly communication. Since you'll be taking orders via phone and in person, demonstrating excellent interpersonal skills during the interview is crucial.
✨Demonstrate Attention to Detail
Highlight your ability to maintain high presentation standards. Discuss any previous experiences where you ensured cleanliness and elegance in service, as this is key for a Room Service Waiter/Waitress.
✨Prepare for Scenario Questions
Think about how you would handle guest complaints or requests. Be ready to share examples from past experiences that showcase your problem-solving skills and professionalism under pressure.