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- Tasks: Lead a dynamic team in delivering exceptional conference and banqueting experiences.
- Company: Join a renowned hotel known for its commitment to True Hospitality.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be at the forefront of creating memorable events and enhancing guest satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Work in a vibrant environment with plenty of chances to develop your career.
The predicted salary is between 24000 - 36000 £ per year.
Duties and Responsibilities
- Sales and Revenue: To promote sales awareness at all times throughout the Team. To ensure all revenue is ‘captured’ through effective and efficient accounting methods within the department. To ensure all Team members are able to up-sell the hotel's products and services.
- Costs and Efficiency: To minimise wastage at all opportunities. Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity. To actively promote an energy efficient culture throughout the department. All departmental resources are monitored and controlled in line with departmental objectives.
- Customer Relations: To liaise positively with the guest ensuring all their needs and requirements are met. To ensure product knowledge on Hotel products and services is up-to-date at all times. To respond in a pro-active manner to guest feedback for positive and negative comments. To feedback to the sales teams in a constructive manner for service improvements. To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers. To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department.
- Operational Requirements: To prepare conference and banqueting rooms as required to the correct standard. To ensure all equipment is correctly installed and in good working order. To adhere to all Health and Safety Requirements as required by the Hotel. To be responsible for the prompt and efficient delivery of refreshments and meals as required by the customer. To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters. To be responsible for the set-up, running and clearing of an event as required. To serve at private dinner functions. To adhere to the requirements of the Data Protection Act at all times. Computerised and manual storage systems are maintained in line with the Hotel procedures. To adhere to all the requirements under the Food Hygiene and Liquor Regulations. To ensure all maintenance issues are reported according to the Hotel procedures. To undertake tasks in other departments when required.
- Team Requirements: To allocate tasks within the shift to ensure all operational requirements are met. To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required. To identify training needs throughout the department communicating with the Manager to meet the training need. To provide coaching and on-the-job training as identified, especially for new employees. To create an environment which promotes employee morale and encourages the Team to have high levels of productivity. To ensure all Hotel personnel policies and procedures, and employment law are observed at all times.
Performance Indicators:
- Customer Feedback
- Complaints and Compliments
- Completion of tasks on shift
- Team feedback
- 1:1 with Manager
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.
Outlet Supervisor – Conference and Banqueting Operations in London employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outlet Supervisor – Conference and Banqueting Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re the perfect fit for their team. Practice common interview questions and think about how your skills align with their needs.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe it’s a great way to keep you on their radar and remind them why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Outlet Supervisor – Conference and Banqueting Operations in London
Some tips for your application 🫡
Show Your Sales Savvy: Make sure to highlight any experience you have in promoting sales and capturing revenue. We want to see how you can contribute to our team's success in up-selling our hotel products and services!
Demonstrate Efficiency Mindset: Talk about your ability to minimise waste and optimise productivity. Share examples of how you've managed time and resources effectively in previous roles – we love a candidate who values efficiency as much as we do!
Customer Relations Matter: We’re all about True Hospitality, so let us know how you’ve gone above and beyond for guests in the past. Share your experiences with customer feedback and how you’ve used it to improve service – it’s key for us!
Keep It Professional: Your application should reflect the high standards we uphold. Make sure your presentation is top-notch and that you follow our application guidelines closely. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Stuff
Make sure you’re well-versed in the hotel’s products and services. Brush up on their offerings and be ready to discuss how you can promote them effectively. This shows you’re proactive and genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare examples of how you’ve successfully upsold products or services in previous roles. Highlight your ability to capture revenue through effective accounting methods, as this is crucial for the Outlet Supervisor position.
✨Demonstrate Team Leadership
Think about times when you’ve allocated tasks or coached team members. Be ready to share how you foster a positive work environment and maintain high morale, as this will resonate with the interviewers.
✨Be Customer-Centric
Prepare to discuss how you handle guest feedback, both positive and negative. Show that you understand the importance of customer relations and how you can contribute to maintaining high standards of service.
