Massage Therapist in London

Duties and responsibilities include:

• Responding to telephone enquiries as per club procedures.
• Carrying out beauty treatments as booked by clients, including:
• Facials
• Back, neck, scalp, full body and deep tissue massage
• Body sculpting and other detox therapies
• Hand, nail and foot grooming
• Eyebrow shape and tint
• Aromatherapy
• Manicure and pedicure
• Hair removal
• Undertaking cleaning duties in the treatment room.
• Reporting all disciplinary and grievance matters immediately to the Manager.
• Ensuring customer supplies and accessories are replenished as required.
• Reporting lost property in line with Hotel’s Policy.
• Communicating maintenance issues to a Duty Manager on duty.
• Attending training and departmental meetings as requested.
• Following all health, safety and hygiene requirements when undertaking tasks throughout the Hotel.
• Taking care of all Hotel equipment required to carry out duties and reporting defects immediately.
• Reporting any matters concerning the Security of the Hotel to a Duty Manager on duty.
• Reporting all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) immediately to a Duty Manager.
• Reporting all accidents to a Duty Manager on duty.
• Arriving for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure.
• Ensuring all provided work tools/equipment are well maintained and in proper functional order.
• Ensuring safety and return of all keys in possession.
• Completing a job of the day in every area daily.
• Minimising wastage at all opportunities.

Sales & Marketing:

• Actively promoting the sale of beauty products in conjunction with beauty treatments.
• Planning and achieving department retail sales targets on a monthly basis.
• Monitoring and reviewing sales against target.
• Analysing and reviewing business performance for each treatment/product, identifying opportunities and development areas.
• Promoting the hotel and its facilities to in-house and prospective guests and liaising with the sales and marketing department.
• Safeguarding revenue by controlling allowances and discounts in accordance with hotel procedures.

Customer Relations:

• Demonstrating service attributes in accordance with industry expectations and company standards, including:
• Being attentive to guests.
• Accurately and promptly fulfilling guests' requests.
• Understanding and anticipating guest needs.
• Maintaining a high level of knowledge which will enhance the guests' experience.
• Demonstrating a service attitude that exceeds expectations.
• Taking appropriate action to resolve guest complaints.

Administration and Reporting:

• Responsible for all payments made for beauty therapy treatments/products.
• Recording details of all treatments taken for each client.
• Taking responsibility for stock control accounting systems.
• Taking responsibility for cashing up.
• Ensuring that sales tracking data is completed on a daily, weekly and monthly basis.
• Updating KPIs such as return appointments, link selling and file cards, and communicating results to the Department.
• Ensuring that purchase orders are formulated and authorised correctly and in accordance with Company’s procedures.

Key performance indicators:

• Attention to detail.
• Passionate about exceeding guest expectations.
• Confident team player who can create and maintain a positive attitude with a CAN-DO mentality.
• Ability to work to strict timescales.
• Comfortable working in a high-pressure environment.
• Ability to smile at all times.

This role requires an element of manual handling.

Benefits include:

• Meals on duty.
• Staff uniform.
• Company pension contribution after passing probation period.
• Recommend a friend reward scheme.
• 20 days holiday plus 8 bank holidays.
• Dry cleaning of your uniform (if applicable).
• Training fund assistance for NVQs.
• Awards and Recognition Programme.
• Seasonal annual parties.
• Staff rate with IHG hotels globally.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.