At a Glance
- Tasks: Engage with customers, serve food and drinks, and maintain a positive dining experience.
- Company: Join a vibrant hotel team dedicated to exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for students looking for part-time work with flexible shifts.
- Why this job: Be part of a fun environment where you can make guests smile every day.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
Duties and Responsibilities
- Sales and Revenue: To be proactive with contributing to the success of the department. Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are upheld at all times.
- Costs and Efficiency: To minimise wastage at all opportunities. To actively promote an energy efficient culture throughout the department. To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till.
- Customer Relations: Positive working relationships are established and maintained with colleagues throughout the Hotel. Customer feedback, both positive and negative, is responded to appropriately and efficiently. Information on customer service problems is gathered in order to improve the service offered. A positive personal image is maintained at all times. The needs of the customer are kept in balance with the needs of the organisation. All guests are received and offered assistance in a positive manner at all times.
- Operational Requirements: To answer all telephone calls in a polite and professional manner. Table bookings are handled according to departmental procedures. Back and front of house service areas and equipment are prepared, maintained and cleared. Bars, dining rooms and function rooms are prepared, maintained and cleared. Assistance is given in the maintenance of food displays. Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures. Cleaning is undertaken within the food and beverage areas as required. Dining areas are prepared according to the requirements of business. Food is served promptly, accurately and according to the standards of the department. Drink orders are taken and served following departmental procedures. Wine orders are prepared, taken and served accordingly. Customer satisfaction is monitored throughout the meal and any remedial actions taken as required. All customer feedback, positive and negative, is reported to the Team Manager or Supervisor. Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures. To adhere to all Health and Safety Requirements as required by Hotel. To adhere to the Food Hygiene Regulations and Licensing Laws. To adhere to the requirements of the Data Protection Act at all times.
Food and Beverage Attendant in London employer: Holiday Inn Kensington High Street
As an Assistant Health Club Manager, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our commitment to maintaining high standards of cleanliness and member satisfaction is matched by our dedication to fostering a collaborative work culture, where your contributions are valued and recognised. Located in a vibrant area, we offer unique opportunities for professional advancement and the chance to make a meaningful impact on our community's health and wellness.
Contact Details:
Holiday Inn Kensington High Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Attendant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Kensington High Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Kensington High Street
Don't be shy about reaching out to Holiday Inn Kensington High Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Kensington High Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
