Assistant Health Club Manager in London

Maintain regular communication with the Health Club Manager to ensure the overall upkeep and cleanliness of the club. In the absence of the Manager, complete an audit and walk through of the facility at least once a day and be completely up to date with all operational issues. Handle any member complaints before they escalate in order to maintain member satisfaction and retention, passing them on to the Manager where necessary.

Participate in or hold meetings with all levels of club staff to ensure key activities are carried out effectively. Screen all users of the club using an approved lifestyle questionnaire and assess their physical condition. Prescribe individual based exercise programmes, monitoring and reviewing as required. Maintain member portfolio records.

Assist in the reviewing of all club level management reports to effectively monitor club performance, company budgets or company averages and relate necessary information to the Manager and club staff through ongoing meetings and training sessions. The primary focus includes, but is not limited to, staffing budgets, club audit reports, membership retention and development, revenue results, refund reports, and overall sales figures.

Assist in the maintenance of an accurate current and potential client base for the purpose of communicating future offers and facilities. Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988. Maintain all necessary records and documents legibly and neatly. Prepare accurate and timely reports as required. Ensure personal presentation and quality of work is of the highest standards at all times. Ensure product knowledge on hotel products and services is up-to-date at all times. Work on a shift basis as required to ensure effective management during opening hours. Undertake any other duties as may reasonably be requested by the Health Club Manager.

Sales and Revenue

Assist the Manager in activities to locate potential new business through the appropriate media. Ensure all opportunities are taken to promote products to customers and to increase the membership base. Assist in analysing club statistics and competitor analysis in line with both the club and the hotel business plan on a daily, weekly and monthly basis. Ensure monthly direct debit payments are monitored and uploaded through the BACS system in accordance with the sales process. Administratively this requires rejections to be chased and memberships put on 'hold' until payment has been received. Monitor membership renewals, suspensions and cancellations and take action as appropriate.

Health & Safety, Human Resources & Training

Hold, or be working towards, relevant fitness and lifeguard qualifications. Assist the manager in undertaking and reviewing risk assessments, method statements and safe working practices as required, usually at six monthly intervals. Have an understanding of the Health & Safety implications and legislation involved in the club's operation, particularly in relation to COSHH and the specific chemicals used in the club. Implement and maintain effective emergency procedures in all relevant areas, ensuring that all staff are trained and competent in dealing with an emergency situation. Clearly understand the qualifications required for each role within the club and the legislative implications. Liaise with Human Resources to recruit, hire, train and develop new staff members, who will contribute to the future growth of the company. Team development is a key management function, which requires constant attention. This includes utilising regular training and appraisal systems and other tools prepared by the Human Resources team. Provide support and coaching to new team members. Attend training sessions and networking events to maintain and improve personal professional capabilities in all areas of club management. Assist in the administration and implementation of all company policies, procedures and philosophies in conjunction with the Human Resources team and relevant employment legislation. Maintain effective administrative procedures in these areas including wage forecasts, timesheets and training records.

Working Relationships

Maintain at all times a good liaison and working relationship with colleagues and clients. Support the Health Club and Spa Manager in the effective running of the Health Club. Ensure the Health Club is clean at all times and all records updated. Implement all Health and Safety procedures and ensure all staff are following them. Implement all cleaning rotas as per normal operating practices. Lifeguard the pool as and when required. Carry out the Duty Manager role and shift patterns as per role. Train all staff regarding