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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional conference and banqueting experiences.
- Company: Join a renowned hotel known for its commitment to True Hospitality.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real impact by creating memorable events and enhancing guest satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Be part of a supportive team that values your contributions and promotes a positive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Sales and Revenue
- To promote sales awareness at all times throughout the Team.
- To ensure all revenue is captured through effective and efficient accounting methods within the department.
- To ensure all Team members are able to up-sell the hotel's products and services.
Costs and Efficiency
- To minimise wastage at all opportunities.
- Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity.
- To actively promote an energy efficient culture throughout the department.
- All departmental resources are monitored and controlled in line with departmental objectives.
Customer Relations
- To liaise positively with the guest ensuring all their needs and requirements are met.
- To ensure product knowledge on Hotel products and services is up-to-date at all times.
- To respond in a pro-active manner to guest feedback for positive and negative comments.
- To feedback to the sales teams in a constructive manner for service improvements.
- To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers.
- To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department.
Operational Requirements
- To prepare conference and banqueting rooms as required to the correct standard.
- To ensure all equipment is correctly installed and in good working order.
- To adhere to all Health and Safety Requirements as required by the Hotel.
- To be responsible for the prompt and efficient delivery of refreshments and meals as required by the customer.
- To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters.
- To be responsible for the set-up, running and clearing of an event as required.
- To serve at private dinner functions.
- To adhere to the requirements of the Data Protection Act at all times.
- Computerised and manual storage systems are maintained in line with the Hotel procedures.
- To adhere to all the requirements under the Food Hygiene and Liquor Regulations.
- To ensure all maintenance issues are reported according to the Hotel procedures.
- To undertake tasks in other departments when required.
Team Requirements
- To allocate tasks within the shift to ensure all operational requirements are met.
- To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required.
- To identify training needs throughout the department communicating with the Manager to meet the training need.
- To provide coaching and on-the-job training as identified, especially for new employees.
- To create an environment which promotes employee morale and encourages the Team to have high levels of productivity.
- To ensure all Hotel personnel policies and procedures, and employment law are observed at all times.
Performance Indicators
- Customer Feedback Complaints and Compliments.
- Completion of tasks on shift.
- Team feedback 1:1 with Manager.
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all hotels.
Outlet Supervisor - Conference and Banqueting Operations in City of Westminster employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outlet Supervisor - Conference and Banqueting Operations in City of Westminster
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, whether it's at events or online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss how your experience aligns with their needs. Bring examples of how you've boosted sales or improved customer service in past roles.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Keep it professional! When you're meeting with potential employers, make sure to present yourself well. Dress smartly and maintain a positive attitude – first impressions matter!
We think you need these skills to ace Outlet Supervisor - Conference and Banqueting Operations in City of Westminster
Some tips for your application 🫡
Show Your Sales Savvy: When you're writing your application, make sure to highlight any experience you have in promoting sales or upselling products. We want to see how you can contribute to our team's revenue goals!
Be a Team Player: Emphasise your ability to work well with others and communicate effectively. Mention any past experiences where you’ve helped boost team morale or improved productivity – we love a collaborative spirit!
Attention to Detail is Key: Make sure your application is neat and free of errors. This role requires a keen eye for detail, so show us you can present yourself professionally right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Stuff
Make sure you’re well-versed in the hotel’s products and services. Brush up on their offerings and be ready to discuss how you can promote them effectively. This shows you’re proactive and ready to contribute to sales awareness right from the start.
✨Showcase Your Team Spirit
Emphasise your ability to work within a team and allocate tasks efficiently. Share examples of how you've previously fostered a positive team environment or coached new employees. This will highlight your leadership skills and commitment to high productivity.
✨Customer First Mindset
Prepare to discuss how you’ve handled guest feedback in the past, both positive and negative. Demonstrating your proactive approach to customer relations will show that you genuinely care about providing excellent service and are aligned with the hotel's values.
✨Be Ready for Operational Questions
Expect questions about your experience with event set-ups and adherence to health and safety regulations. Have specific examples ready that showcase your attention to detail and ability to maintain high standards in a busy environment.
