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For Companies At a Glance
- Tasks: Provide relaxing treatments and promote beauty products to enhance guest experiences.
- Company: Join a vibrant hotel team dedicated to exceptional service and wellness.
- Benefits: Enjoy meals on duty, staff uniform, pension contributions, and generous holiday allowance.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a difference in guests' lives while developing your skills in a dynamic environment.
- Qualifications: Passion for beauty therapy and excellent customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
Telephone and Treatment Responsibilities
- Respond to telephone enquiries as per club procedures.
Beauty Treatments
- Facials
- Back, neck, scalp treatments
- Full body and deep tissue massage
- Body sculpting and other detox therapies
- Hand, nail and foot grooming
- Eyebrow shaping and tint
- Aromatherapy
- Manicure and pedicure
- Hair removal
Cleaning & Maintenance Duties
- Undertake cleaning duties in the treatment rooms.
- Report disciplinary and grievance matters immediately to the Manager.
- Ensure customer supplies and accessories are replenished as required.
- Report lost property in line with Hotel Policy.
- Communicate maintenance issues to a Duty Manager on duty.
- Attend training and departmental meetings as requested.
- Follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel.
- Take care of Hotel equipment required for duties and report defects immediately.
- Report any matters concerning the security of the Hotel to a Duty Manager on duty.
- Report any Health & Safety hazards found in Guest Areas immediately to a Duty Manager.
- Report any accidents to a Duty Manager on duty.
- Arrive for work at the time specified on the Rota, correctly dressed for duty as per procedure.
- Ensure all provided work tools/equipment are well maintained and in proper functional order.
- Ensure safety and return of all keys in possession.
- Ensure that a job of the day is completed in every area daily.
- Minimise wastage at all opportunities.
Sales & Marketing
- Actively promote the sale of beauty products in conjunction with beauty treatments.
- Plan and achieve department retail sales targets on a monthly basis.
- Monitor and review sales against target.
- Analyse and review business performance for each treatment/product, identifying opportunities and development areas.
- Promote the hotel and its facilities to in-house and prospective guests and liaise with the sales and marketing department.
- Safeguard revenue by controlling allowances and discounts in accordance with hotel procedures.
Customer Relations
- Demonstrate service attributes in accordance with industry expectations and company standards, including: being attentive to guests, accurately and promptly fulfilling guest requests, understanding and anticipating guest needs, maintaining a high level of knowledge which enhances the guest experience, demonstrating a service attitude that exceeds expectations.
- Take appropriate action to resolve guest complaints.
Administration & Reporting
- Responsible for all payments made for beauty therapy treatments/products.
- Record details of all treatments taken for each client.
- Take responsibility for stock control accounting systems.
- Take responsibility for cashing up.
- Ensure that sales tracking data is completed on a daily, weekly and monthly basis.
- Update and communicate KPIs such as return appointments, link selling and file cards to the Department.
- Ensure that purchase orders are formulated and authorised correctly and in accordance with Company procedures.
Key Performance Indicators
- Attention to details.
- Passionate about exceeding guest expectations.
- Confident team player with a CAN-DO mentality.
- Team player.
- Ability to work to strict timescales.
- Comfortable working in a high-pressure environment.
- Ability to smile at all times.
- Moderate manual handling required.
Benefits
- Meals on duty.
- Staff uniform.
- Company pension contribution after passing probation period.
- Recommend-a-friend reward scheme.
- 20 days holiday plus 8.
Massage Therapist in City of Westminster employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Massage Therapist in City of Westminster
✨Tip Number 1
Get your networking game on! Chat with fellow therapists, join local beauty groups, and don’t be shy about reaching out to potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, offer a free mini-treatment or demo at local events or salons. This not only showcases your talent but also helps you connect with potential clients and employers.
✨Tip Number 3
Keep your social media profiles professional and engaging. Share tips, before-and-after photos of your treatments, and client testimonials. This can attract attention from employers looking for someone with your flair!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented massage therapists like you. Plus, it’s a great way to get noticed by the right people in the industry.
We think you need these skills to ace Massage Therapist in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for massage therapy shine through! We want to see how much you love what you do and how you can bring that energy to our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in beauty treatments and customer service. We’re looking for specific skills that match the job description, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Treatments
Make sure you brush up on all the beauty treatments listed in the job description. Be ready to discuss your experience with facials, massages, and other therapies. This shows that you're not just familiar with the services but also passionate about them.
✨Customer Service is Key
Prepare examples of how you've gone above and beyond for clients in the past. Highlight your ability to anticipate guest needs and resolve complaints effectively. This will demonstrate your commitment to excellent customer service, which is crucial in this role.
✨Sales Savvy
Since you'll be promoting beauty products, think of ways you've successfully upsold or marketed products before. Be ready to share specific strategies you used to meet sales targets, as this will show your potential employer that you can contribute to their retail goals.
✨Team Player Attitude
Emphasise your ability to work well in a team and handle high-pressure situations. Share stories that illustrate your collaborative spirit and 'CAN-DO' mentality. This will reassure them that you can fit into their team dynamic and contribute positively.