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- Tasks: Deliver top-notch maintenance support while ensuring guest satisfaction and safety.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on sustainability and innovation.
- Why this job: Be the hero behind the scenes, keeping everything running smoothly for guests.
- Qualifications: Basic maintenance skills and a passion for teamwork.
The predicted salary is between 25000 - 32000 £ per year.
Guest Experience & Service Standards
- Deliver a prompt, courteous, and professional response to guest and internal maintenance requests.
- Ensure minimal disruption when working in guest areas and maintain a high standard of presentation.
- Proactively identify and resolve maintenance issues to enhance guest satisfaction.
- Maintain strong knowledge of hotel facilities to support guest queries where required.
Maintenance & Technical Duties
- Carry out planned preventative maintenance (PPM) and reactive maintenance across the hotel.
- Maintain building systems including (but not limited to):
- Electrical systems (basic repairs, lighting, fault finding).
- Plumbing and water systems.
- HVAC and air conditioning units.
- Fixtures, fittings, and general fabric of the building.
Health, Safety & Compliance
- Comply with all health and safety legislation, including safe systems of work and risk assessments.
- Use Personal Protective Equipment (PPE) appropriately at all times.
- Support compliance with statutory requirements (e.g. fire safety checks, water hygiene/Legionella controls).
- Report hazards, incidents, or defects promptly in line with company procedures.
Operational Efficiency & Cost Control
- Minimise waste and support energy efficiency initiatives across the hotel.
- Monitor stock levels of maintenance materials and report requirements.
- Use approved suppliers and follow procurement procedures.
- Support sustainability initiatives and environmental best practice.
Administration & Reporting
- Accurately log all maintenance tasks using the hotel's systems.
- Complete job records, checklists, and compliance documentation.
- Communicate effectively with other departments regarding maintenance issues.
- Escalate urgent or complex issues to the Chief Engineer.
Teamwork & Collaboration
- Work collaboratively with all hotel departments, particularly Housekeeping and Front Office.
- Support contractors on site and ensure compliance with hotel procedures.
- Assist in training and supporting junior team members where required.
General Duties
- Maintain cleanliness and organisation of the workshop, tools, and equipment.
- Ensure tools and equipment are used safely and maintained properly.
- Provide support during emergencies or critical incidents.
- Participate in training and continuous professional development.
Standards of Conduct
- Maintain a professional appearance and behaviour at all times.
- Act as a positive representative of the hotel.
- Adhere to all company policies, including health & safety, data protection, and code of conduct.
Flexibility
- Due to the nature of the hospitality industry, you may be required to work flexible hours and undertake additional duties as reasonably requested by management.
Maintenance Technician in City of Westminster employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Technician in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for a Maintenance Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of maintenance systems and guest service standards during interviews. Bring examples of how you've proactively resolved issues in the past to really impress the hiring team.
✨Tip Number 3
Be flexible and ready to adapt! The hospitality industry is all about quick responses and teamwork. Highlight your ability to work collaboratively with other departments and your willingness to take on additional duties when needed.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for Maintenance Technician roles directly. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Maintenance Technician in City of Westminster
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience in maintenance. We want to see how you can tackle electrical, plumbing, and HVAC issues, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your application for the Maintenance Technician role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your application professional. Show us your personality, but also convey that you can maintain high standards of service and safety in a hotel environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical systems, plumbing, and HVAC. Be ready to discuss specific maintenance tasks you've handled in the past and how you approached them.
✨Showcase Your Guest Focus
Since guest experience is key, think of examples where you've gone above and beyond to resolve maintenance issues without disrupting guests. Highlight your ability to communicate effectively with both guests and team members.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the role. Be prepared to discuss how you ensure compliance and use PPE correctly during maintenance tasks.
✨Team Player Vibes
Collaboration is crucial in this role. Think of instances where you've worked closely with other departments or supported junior team members. Emphasise your teamwork skills and willingness to help others.