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- Tasks: Deep clean guest areas and ensure a tidy environment for all.
- Company: Join a leading hotel chain committed to true hospitality.
- Benefits: Enjoy meals on duty, staff uniform, and 20 days holiday plus bank holidays.
- Why this job: Make a difference in guests' experiences while working in a vibrant team.
- Qualifications: Attention to detail and a positive, can-do attitude are essential.
- Other info: Opportunities for training and career growth within the hospitality industry.
The predicted salary is between 1200 - 1600 £ per month.
Responsibilities
- To deep clean guest areas allocated daily.
- To ensure that designated areas are clean, tidy and amenities available during peak and off-peak hours.
- To ensure store rooms are tidy and clear to the required standard.
- To undertake special duties (e.g. high cleaning, changing area cleaning) directed by the Manager and other ad-hoc tasks that can normally be attributed to the role of Cleaner.
- To report all disciplinary and grievance matters immediately to the Manager.
- To ensure that the Cleaner store rooms are regularly cleaned and tidy.
- To ensure customer supplies and accessories are replenished as required.
- To ensure that Lost property is reported in line with Hotel's Policy.
- To ensure that maintenance issues are communicated to a Duty Manager on duty.
- To ensure that deep/specialist cleaning is carried out when requested in line with the Hotel's procedures, including floor polish, high dusting, carpet spot clean, polish doors and stairs brass, deep cleaning lift door rails, deep clean/polish rubbish bins etc.
- To attend training and departmental meetings as requested.
- To ensure that plant pots are clean in the guest areas.
- To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel.
- To ensure all Personal Protective Equipment is used as required when carrying out tasks.
- To take care of all Hotel equipment required to carry out duties and to report defects immediately.
- To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty.
- To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager.
- To ensure that all accidents are reported to a Duty Manager on duty.
Costs and Efficiency
- To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure.
- To deep clean all allocated areas to the set standard by following the Health Club Manager guidance.
- To clean the number of allocated areas in line with the productivity levels required by the department budget.
- To ensure all provided work tools/equipment are well maintained and in proper functional order.
- To ensure safety and return of all keys in his/her possession.
- To ensure that a job of the day is completed in every area daily.
- To minimise wastage at all opportunities.
- To ensure engineering issues are reported to the Duty Manager and fixed.
- To ensure that bedroom linen is not used for cleaning.
- To ensure cleaning and guest supply stocks are correctly used to prevent damage, overuse and wastage.
- To ensure the energy and water management system is correctly used in the hotels.
Customer Relations
- To report directly to the Health Club Manager.
- To respond to guest comments positively passing feedback to Manager as appropriate.
- To ensure that guests are greeted in a positive friendly manner and are offered assistance as appropriate.
- To project a positive image to the Hotel at all times through manner and appearance.
- To suggest ways of improving the Hotel and its facilities from feedback gained from Guests.
Key Performance Indicators
- Attention to details.
- Someone who is passionate about exceeding guest expectations.
- Confident team player who can create and maintain a positive attitude with a CAN-DO mentality.
- Ability to work to strict timescales.
- Comfortable to work in a high-pressurised environment.
- Ability to smile at all times.
- This role requires an element of manual handling.
Benefits
- Meals on duty.
- Staff uniform.
- Company pension contribution after passing your probation period.
- Recommend a friend reward scheme.
- 20 days holiday plus 8 bank holidays.
- Dry cleaning of your uniform (if applicable).
- Training fund assistance of NVQs.
- Awards and Recognition Programme.
- Seasonal annual parties.
- Staff rate with IHG hotels globally.
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all hotels.
Health Club Cleaner in City of Westminster employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Cleaner in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially those related to cleanliness and customer service.
✨Tip Number 3
Dress the part! For a Health Club Cleaner role, make sure you look tidy and professional. It’s all about making a good first impression, so wear something that reflects your commitment to cleanliness.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Health Club Cleaner in City of Westminster
Some tips for your application 🫡
Show Your Attention to Detail: When writing your application, make sure to highlight your attention to detail. Mention any previous cleaning roles or experiences where you had to maintain high standards, as this is key for the Health Club Cleaner position.
Be a Team Player: We love team players! In your application, share examples of how you've worked well in a team before. This could be from previous jobs, school projects, or even volunteer work. It shows us you can create a positive atmosphere!
Keep it Professional but Friendly: While we want to see your personality shine through, remember to keep your tone professional. A friendly approach in your writing can reflect the positive image we want to project at the hotel.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and procedures that the hotel expects. Be ready to discuss how you would approach deep cleaning tasks and maintain high hygiene levels, as this shows your commitment to quality.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with others in previous roles, especially in high-pressure situations. A positive attitude and a CAN-DO mentality will resonate well with the interviewers.
✨Be Prepared for Practical Questions
Expect questions about how you would handle specific cleaning scenarios or guest interactions. Think through your responses ahead of time, focusing on safety, efficiency, and customer satisfaction to demonstrate your problem-solving skills.
✨Dress the Part
Arrive at the interview dressed appropriately, reflecting the professional standards of the hotel. This not only shows respect but also gives a glimpse of how you’ll present yourself while on duty.
