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For Companies At a Glance
- Tasks: Serve food and drinks while ensuring customer satisfaction and maintaining high standards.
- Company: Join a vibrant hotel team focused on exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in the hospitality industry.
- Other info: Perfect for students looking to gain valuable skills and work in a fun atmosphere.
- Why this job: Be part of a dynamic environment where your contributions directly enhance guest enjoyment.
- Qualifications: No prior experience needed; just bring your enthusiasm and a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Sales and Revenue
- To be proactive with contributing to the success of the department.
- Products and services are explained to the customer at all times to ensure the customer has the best choice available to them.
- To ensure all procedures pertaining to revenue capture are upheld at all times.
Costs and Efficiency
- To minimise wastage at all opportunities.
- To actively promote an energy efficient culture throughout the department.
- To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till.
Customer Relations
- Positive working relationships are established and maintained with colleagues throughout the Hotel.
- Customer feedback, both positive and negative, is responded to appropriately and efficiently.
- Information on customer service problems is gathered in order to improve the service offered.
- A positive personal image is maintained at all times.
- The needs of the customer are kept in balance with the needs of the organisation.
- All guests are received and offered assistance in a positive manner at all times.
Operational Requirements
- To answer all telephone calls in a polite and professional manner.
- Table bookings are handled according to departmental procedures.
- Back and front of house service areas and equipment are prepared, maintained and cleared.
- Bars, dining rooms and function rooms are prepared, maintained and cleared.
- Assistance is given in the maintenance of food displays.
- Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures.
- Cleaning is undertaken within the food and beverage areas as required.
- Dining areas are prepared according to the requirements of business.
- Food is served promptly, accurately and according to the standards of the department.
- Drink orders are taken and served following departmental procedures.
- Wine orders are prepared, taken and served accordingly.
- Customer satisfaction is monitored throughout the meal and any remedial actions taken as required.
- All customer feedback, positive and negative, is reported to the Team Manager or Supervisor.
- Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures.
- To adhere to all Health and Safety Requirements as required by Hotel.
- To adhere to the Food Hygiene Regulations and Licensing Laws.
- To adhere to the requirements of the Data Protection Act at all times.
Food and Beverage Attendant in City of Westminster employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Attendant in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Food and Beverage Attendant. Think about how you'd handle difficult situations or customer complaints, and be ready to share examples during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might even give you a heads-up about upcoming job openings or refer you directly!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Food and Beverage Attendant in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love interacting with customers. Share any experiences where you went above and beyond to ensure someone had a great time. We want to see that you’re all about making our guests feel special!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when you get straight to the good stuff, so make sure your skills and experiences shine through without any fluff!
Highlight Your Team Spirit: Since we value positive working relationships, mention any teamwork experiences you’ve had. Whether it’s collaborating on a project or helping out a colleague, show us how you contribute to a friendly and efficient work environment.
Follow Our Application Process: Make sure to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Menu
Familiarise yourself with the food and beverage offerings of the establishment. Being able to discuss menu items confidently will show your enthusiasm and knowledge, making you stand out as a candidate who is genuinely interested in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Whether it’s resolving complaints or providing exceptional service, showcasing your ability to maintain positive relationships will resonate well with interviewers.
✨Understand Revenue Procedures
Brush up on cash handling procedures and revenue capture processes. Being able to articulate your understanding of these practices will demonstrate your readiness to uphold the financial integrity of the department.
✨Showcase Teamwork and Efficiency
Be ready to discuss how you work within a team to minimise waste and promote efficiency. Highlighting your collaborative spirit and commitment to operational excellence will align perfectly with the expectations of the role.