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- Tasks: Provide amazing beauty treatments and promote products to enhance guest experiences.
- Company: Join a leading hotel known for its commitment to True Hospitality.
- Benefits: Enjoy meals on duty, staff uniform, pension contributions, and 20 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team that values your passion for beauty and guest satisfaction.
- Qualifications: Experience in beauty therapy and a positive, can-do attitude are essential.
- Other info: Opportunities for training and career growth in a supportive environment.
The predicted salary is between 1500 - 2100 £ per month.
Duties and responsibilities:
- To respond to telephone enquiries as per club procedures.
- To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including:
- Facials
- Back, neck, scalp, full body and deep tissue massage
- Body sculpting and other detox therapies
- Hand, nail and foot grooming
- Aromatherapy
- Manicure and pedicure
- Hair removal
- Eyebrow shape and tint
Sales & Marketing:
- To actively promote the sale of beauty products in conjunction with beauty treatments.
- Plan and achieve department retail sales targets on a monthly basis.
- Monitor and review sales against target.
- Analyse and review business performance for each treatment/product, identifying opportunities and development areas.
- To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department.
- To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures.
Customer Relations:
- Demonstrate service attributes in accordance with industry expectations and company standards to include:
- Being attentive to guests
- Accurately and promptly fulfil guests requests
- Understand and anticipate guest needs
- Maintain a high level of knowledge which will enhance the guests experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints
Administration and Reporting:
- Responsible for all payments made for beauty therapy treatments/products.
- Record details of all treatments taken for each client.
- To take responsibility for stock control accounting systems.
- To take responsibility for cashing up.
- To ensure that sales tracking data is completed on a daily, weekly and monthly basis; KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department.
- To ensure that purchase orders are formulated and authorised correctly and in accordance with Company’s procedures.
Key performance indicators:
- Attention to details
- Someone who is passionate about exceeding guest expectation
- Confident team player who can create and maintain a positive attitude with a CAN-DO mentality
- Team player
- Ability to work to strict timescales
- Comfortable to work in a high pressurised environment
- Ability to smile at all times
This role requires an element of manual handling.
Benefits:
- Meals on duty
- Staff uniform
- Company pension contribution after you passing your probation period
- Recommend a friend reward scheme
- 20 days holiday plus 8 bank holidays
- Dry cleaning of your uniform (if applicable)
- Training fund assistance of NVQ’s
- Awards and Recognition Programme
- Seasonal annual parties
- Staff rate with IHG hotels globally
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.
Beauty Therapist in City of London employer: Holiday Inn Kensington High Street
Contact Detail:
Holiday Inn Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Therapist in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional. First impressions matter, especially in the beauty industry where appearance is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Beauty Therapist in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for beauty therapy shine through! We want to see how much you love what you do and how you can exceed guest expectations.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We’re looking for someone who can handle everything from facials to massages, so showcase your expertise!
Be Professional Yet Friendly: Your written application should reflect a professional tone, but don’t forget to add a friendly touch! We value a positive attitude and a CAN-DO mentality, so let that come across in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Kensington High Street
✨Know Your Treatments
Make sure you’re well-versed in the beauty treatments listed in the job description. Brush up on your knowledge of facials, massages, and other therapies so you can confidently discuss your experience and techniques during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for clients in the past. Highlight your ability to anticipate guest needs and resolve complaints effectively, as this role is all about creating a fantastic experience for guests.
✨Demonstrate Your Team Spirit
This position requires a confident team player. Be ready to share instances where you’ve collaborated with colleagues or contributed to a positive work environment. Emphasise your CAN-DO mentality and how you handle high-pressure situations.
✨Dress the Part
First impressions matter! Arrive at the interview dressed appropriately, reflecting the professional standards expected in the beauty industry. This shows that you understand the importance of presentation in this role.
