Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support Front of House teams to deliver exceptional guest experiences.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts, bonuses, and career development opportunities.
- Why this job: Be the calm in the storm, ensuring every guest feels valued and every shift runs smoothly.
- Qualifications: Strong leadership, communication skills, and a passion for service excellence.
- Other info: Dynamic environment with opportunities for growth and recognition.
The predicted salary is between 30000 - 42000 £ per year.
Hospitality Starts Here. Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop and be recognised, Cairn is a place where you can build a career you're proud of.
About the Role:
In this hands-on role, you'll support the management of our Front of House departments, stepping in for departmental managers as needed to keep the operation running seamlessly. You'll help ensure high levels of employee productivity and service excellence across departments such as Reception, Housekeeping, Leisure and Food & Beverage. Whether acting as the first point of contact for escalations, coaching the team through service delivery or solving day-to-day challenges, you'll be the calm in the storm, making sure every guest feels looked after and every shift runs smoothly.
About You:
- A Great Leader: You know how to bring a team together, creating a collaborative, positive and motivated workforce driven to exceed expectations.
- Service Focused: Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving challenges as they arise.
- Strong Communicator: Confident in your communication across a variety of formats and audiences.
- Cool Under Pressure: Calm, flexible and adaptable with the ability to keep things running smoothly no matter the situation.
- Detail-Oriented: You've got a sharp eye and a knack for managing your own time and supporting others to do the same.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity and invest in our people to build a sustainable future - for our business, our communities and the planet. Every day we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge, tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed and get expert financial tips all in real-time.
- Stay Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas, trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us starting from just one year of service, plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Required Experience: Manager
Key Skills: stock management, Employee Relations, Leadership skills, Data Collection, Management Experience, Microsoft Outlook, Warehouse Management, Business Management, Rota Management, Leadership Experience, Supervising Experience, MRP
Employment Type: Full-Time
Experience: years
Vacancy: 1
Duty Manager in Newcastle upon Tyne employer: Holiday Inn Jesmond
Contact Detail:
Holiday Inn Jesmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even chat with folks at your local café. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you’ve handled challenges – it’ll make you memorable!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Cairn Group, and express your interest. A friendly email can go a long way in getting your foot in the door.
✨Tip Number 4
Keep learning! Whether it’s picking up new skills or brushing up on your customer service techniques, show that you’re committed to growth. Plus, don’t forget to check out our website for any exciting opportunities that might be a perfect fit for you!
We think you need these skills to ace Duty Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to creating memorable guest experiences and how you thrive in a team environment.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your leadership abilities, service focus, and communication skills to show us you're the perfect fit for the Duty Manager role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily see your qualifications and understand why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Holiday Inn Jesmond
✨Know the Company Inside Out
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery. Be ready to discuss how you can motivate and support your colleagues in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Think of specific situations where you had to manage a crisis or handle a difficult guest. Practising these responses will help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how Cairn Group measures success in the role. This shows you're not just interested in the job, but also in how you can contribute to the company's success.