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- Tasks: Ensure guests have a safe and outstanding experience during the night shift.
- Company: Join a vibrant hotel team in Ipswich with a focus on guest satisfaction.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Be the face of hospitality and make a real difference for our guests.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
The role of Nights Guest Service Assistants is to ensure every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Ipswich.
Nights Guest Service Assistant duties include:
- Supporting the hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests.
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Benefits include:
- Annual Conference Event and Awards.
- Apprenticeships.
- Robust career development opportunities and support for personal growth.
- Attractive discounts across many major retailers, restaurants, and events.
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while you stay in our hotels.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
What you’ll bring to the team:
- Ideally, some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service.
- The ability to anticipate guests' needs is highly desirable.
- Comfortable using a range of technology, including MS Office.
Next steps: A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
Guest Services Assistant (Nights) in Suffolk employer: Holiday Inn Ipswich
Contact Detail:
Holiday Inn Ipswich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights) in Suffolk
✨Tip Number 1
Get to know the hotel and its services inside out! Familiarise yourself with IHG's offerings and the local area. This way, when you chat with the team, you can show off your knowledge and passion for providing outstanding guest experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with guests, think of examples from your past experiences where you've gone above and beyond for someone. Share these stories during your chat to demonstrate your customer service prowess.
✨Tip Number 3
Be ready to flex your style! The job requires adapting to different guest needs, so think about how you can showcase your flexibility and adaptability in previous roles. This will help us see how you can fit into our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Kew Green Hotels!
We think you need these skills to ace Guest Services Assistant (Nights) in Suffolk
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing outstanding customer service. Share any relevant experiences where you went above and beyond for guests, as this will resonate with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Nights Guest Service Assistant. Mention specific duties from the job description that excite you and how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Holiday Inn Ipswich
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understanding who stays at the hotel and what their needs might be will help you demonstrate your ability to anticipate guests' needs during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Highlight situations where you went above and beyond to ensure a guest's satisfaction, as this role is all about creating memorable experiences.
✨Familiarise Yourself with IHG Standards
Make sure you know the brand values and service standards of IHG. Being able to discuss how you can uphold these standards in your role as a Nights Guest Service Assistant will show that you're serious about contributing to the hotel's success.
✨Practice Your Tech Savvy
Since the role involves using various technologies, brush up on your MS Office skills and any other relevant software. Be ready to discuss how you've used technology in previous roles to enhance guest experiences or streamline processes.