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- Tasks: Ensure guests have a safe and outstanding experience during night shifts.
- Company: Join a vibrant hotel in Ipswich, part of the IHG family.
- Benefits: Enjoy discounts at retailers, restaurants, and hotels, plus free gym access.
- Why this job: Be part of a team that values service excellence and personal growth.
- Qualifications: Experience in customer service and tech-savvy skills are preferred.
- Other info: Shortlisted candidates will have a quick chat to discuss the role.
The predicted salary is between 28800 - 43200 £ per year.
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Ipswich.
Nights Guest Service Assistant duties include:
- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
- ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
- following SOPs to ensure consistent hospitality for all guests
- maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24 / 7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.
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Guest Services Assistant (Nights) employer: Holiday Inn Ipswich
Contact Detail:
Holiday Inn Ipswich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding the company's culture and service standards will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you anticipated guests' needs or resolved issues effectively, as this will demonstrate your capability in a fast-paced environment.
✨Tip Number 3
Practice your communication skills, especially in a friendly and approachable manner. As a Guest Services Assistant, you'll need to build rapport with guests quickly, so being personable and engaging is key.
✨Tip Number 4
Research common questions asked in hospitality interviews and prepare thoughtful responses. This will not only boost your confidence but also show your genuine interest in the role and the company.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous work in fast-paced environments and your ability to adapt to guests' needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outstanding customer service. Mention specific examples of how you've gone above and beyond for guests in past roles.
Showcase Your Tech Skills: Since the role requires comfort with technology, mention your proficiency with MS Office and any other relevant software. Provide examples of how you've used technology to enhance guest experiences.
Prepare for the Chat: Before your initial chat with the hotel team, think about your skills and experiences that align with the role. Be ready to discuss how you can contribute to maintaining high service standards.
How to prepare for a job interview at Holiday Inn Ipswich
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Your Adaptability
This role requires you to assess guests' needs and adapt your approach accordingly. Be ready to discuss how you've successfully adjusted your communication style or service based on different customer personalities or situations.
✨Familiarise Yourself with IHG Hotels
Having a solid understanding of IHG hotels and their offerings will impress your interviewers. Research the brand, its values, and the specific services provided at the hotel in Ipswich to show your enthusiasm and preparedness.
✨Prepare Questions for Your Interviewers
Engaging with your interviewers by asking insightful questions can set you apart. Consider asking about the team dynamics, opportunities for career development, or how they measure success in the Guest Services department.