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- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a vibrant and inclusive hospitality company.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible roles with opportunities for growth and personal development.
- Why this job: Kickstart your hospitality career in a dynamic environment with full training.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant in Ipswich employer: Holiday Inn Ipswich-Orwell
Contact Detail:
Holiday Inn Ipswich-Orwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Ipswich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kew Green Hotels' values and mission. This way, you can show how your passion for hospitality aligns with their goals, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since this role is all about building genuine relationships with guests, try role-playing common scenarios with friends or family. This will help you feel more confident when interacting with guests during your interview.
✨Tip Number 3
Be proactive in your approach! During the interview, share examples of times you've noticed what needed to be done and took the initiative. This shows you're ready to jump in and make things happen, just like they want in a Guest Service Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Kew Green Hotels. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant in Ipswich
Some tips for your application 🫡
Show Your Passion: Let us see your genuine love for hospitality in your application. Share experiences where you’ve made someone’s day better, even if it’s just a small moment. We want to know what makes you tick!
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Service Assistant role. Highlight any relevant skills or experiences that align with our values and the job description. It shows us you’re serious about joining our team!
Be Yourself: We’re looking for authentic individuals who can build genuine relationships with guests. Don’t be afraid to let your personality shine through in your written application. We want to get to know the real you!
Check Your Tech Skills: Since we use technology in our daily operations, mention any experience you have with tools like MS Office. If you’re comfortable with tech, let us know! It’ll give us confidence in your ability to adapt quickly.
How to prepare for a job interview at Holiday Inn Ipswich-Orwell
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you demonstrate your enthusiasm and readiness to jump right in.
✨Show Your Passion for Hospitality
During the interview, let your genuine passion for people and hospitality shine through. Share any relevant experiences, even if they’re not directly related to the role. This could be anything from helping out at events to volunteering – it all counts!
✨Practice Your Communication Skills
Strong communication is key in this role. Prepare to discuss how you would build relationships with guests and adapt your approach to different individuals. You might even want to role-play common scenarios with a friend to boost your confidence.
✨Be Proactive and Tech-Savvy
Highlight your proactive nature during the interview. Think of examples where you noticed something that needed doing and took the initiative. Also, brush up on your tech skills, especially with MS Office, as being comfortable with technology is essential in this role.