At a Glance
- Tasks: Support health and fitness initiatives, ensuring a welcoming environment for members and guests.
- Company: Join Kew Green Hotels, a rapidly expanding global company with a diverse portfolio.
- Benefits: Enjoy discounted hotel stays, free access to leisure facilities, and personal development opportunities.
- Other info: Inclusive workplace with support for all backgrounds and abilities.
- Why this job: Make a real impact on people's fitness journeys while developing your career in a fun environment.
- Qualifications: Experience in leisure or fitness is a plus, but not essential; passion is key!
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.
Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.
About the Role
You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained.
Key responsibilities include:
- Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment.
We’re looking for someone who brings:
- Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can-do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast-paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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Leisure Club Assistant in Newton-le-Willows employer: Holiday Inn Haydock
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every Guest Service Assistant plays a crucial role in shaping memorable experiences for our guests. With comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits like gym facilities and discounts, we ensure that our team members thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant in Newton-le-Willows
✨Tip Number 1
Get to know the company! Before your interview, check out Kew Green Hotels' website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to health and fitness, and think about how your past experiences can contribute to the Leisure Club. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your passion! During the interview, share your enthusiasm for health and fitness. Talk about any personal fitness goals or experiences that have shaped your understanding of wellness. This will help you stand out as someone who truly cares about the role.
✨Tip Number 4
Follow up after your chat! A quick thank-you email to the interviewer can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Leisure Club Assistant in Newton-le-Willows
Some tips for your application 🫡
Show Your Passion for Health & Fitness:When writing your application, let us see your enthusiasm for the leisure and fitness industry. Share any personal experiences or achievements that highlight your commitment to a healthy lifestyle and how you can inspire others.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Leisure Club Assistant. Mention relevant skills and experiences that align with our responsibilities, like customer service or teamwork, to show us you're the perfect fit.
Highlight Relevant Qualifications:If you've got any qualifications related to health and fitness, don’t forget to mention them! Whether it's a Pool Water Safety Qualification or a First Aid at Work certificate, these details can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Kew Green Hotels!
How to prepare for a job interview at Holiday Inn Haydock
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Leisure Club Assistant. Familiarise yourself with the key tasks like member sales, health and safety protocols, and local marketing initiatives. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Passion for Health & Fitness
During the interview, express your passion for promoting healthy living and fitness. Share any personal experiences or achievements related to health and fitness that can highlight your commitment. This will resonate well with the interviewers and show that you align with their values.
✨Prepare Questions to Ask
Think of insightful questions to ask the Leisure Club Manager about the team dynamics, club initiatives, or future goals. This shows that you're genuinely interested in the position and eager to contribute to the club's success.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well in a team will reassure them that you can fit into their culture.
