At a Glance
- Tasks: Lead the member experience in our Leisure Club, ensuring safety and engagement.
- Company: Join Kew Green Hotels, a vibrant and inclusive workplace.
- Benefits: Enjoy discounts, free gym access, and career development opportunities.
- Other info: Flexible hours and a supportive team await you!
- Why this job: Make a real impact on members' health and wellbeing in a fun environment.
- Qualifications: Customer service experience and a passion for fitness are essential.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day‑to‑day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back. Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment. Fixed term role, concluding 31st August 2026.
About the Role
- You’ll support the delivery of a high‑quality leisure experience, ensuring safety, service and standards are always maintained.
- Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
- You’re energetic, approachable and passionate about delivering a great experience.
- You enjoy working with people and take pride in creating a safe and welcoming environment.
- Experience in a customer‑facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can‑do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast‑paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Leisure Club Member Experience Lead in East Kilbride employer: Holiday Inn Glasgow - East Kilbride
At Kew Green Hotels, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. As a Leisure Club Member Experience Lead, you will benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and leisure activities, and have access to our state-of-the-art facilities, all while contributing to a positive member experience in a dynamic environment.
Contact Details:
Holiday Inn Glasgow - East Kilbride Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Member Experience Lead in East Kilbride
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kew Green Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about member experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories during your chat!
✨Tip Number 3
Be ready to showcase your passion for health and fitness! Whether it's through personal anecdotes or your previous work experience, let us see how much you care about creating a safe and engaging environment for members.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Leisure Club Member Experience Lead in East Kilbride
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for delivering a great member experience shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our Leisure Club team!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer-facing roles, especially in leisure or hospitality. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points about your experience and skills are easy to find. This helps us get a quick sense of who you are and what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Glasgow - East Kilbride
✨Know the Club Inside Out
Before your interview, make sure you research the Leisure Club thoroughly. Understand its values, services, and any recent news or initiatives. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role is all about member experience, prepare examples from your past where you’ve gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to create a welcoming environment.
✨Demonstrate Your Passion for Health and Fitness
Be ready to discuss your personal interests in health and fitness. Whether it’s a sport you love or a fitness routine you follow, sharing your passion can resonate well with the interviewers and show that you’re genuinely invested in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the club is the right fit for you.
