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- Tasks: Create memorable guest experiences and manage overnight hotel operations.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Access to development programs and celebrate your achievements with awards.
- Why this job: Be part of a supportive team and grow your career in hospitality.
- Qualifications: Strong communication skills and previous hotel experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the role… The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location. The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and its guests overnight, as well as completing a number of administrative and preparation duties. You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards.
About you… Strong communication skills through a variety of means. Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise. An empathetic and a professional approach at all times. Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. High attention to detail and accuracy – great at managing one's own time. Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Night Auditor in Aberdeen employer: Holiday Inn Express
Contact Detail:
Holiday Inn Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in person. Introduce yourself to the staff, express your interest in the Night Auditor role, and leave a great impression. People remember faces!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills match the job description and be ready to share examples of your experience in hospitality. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Cairn Group family.
We think you need these skills to ace Night Auditor in Aberdeen
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re passionate about hospitality.
Tailor Your Application: Make sure to tailor your application to the Night Auditor role. Highlight any relevant experience you have in guest services or hotel operations, and don’t forget to mention your strong communication skills – they’re super important for us!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about accuracy and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Express
✨Know the Company
Before your interview, take some time to research Cairn Group. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Night Auditor, strong communication is key. Prepare examples from your past experiences where you successfully resolved guest issues or worked as part of a team. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Attention to Detail
Highlight your ability to manage tasks with precision. Bring up specific instances where your attention to detail made a difference, whether it was balancing accounts or ensuring a seamless guest experience. This will resonate well with the role's requirements.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and adapt to changing situations. Think of examples where you stayed calm under pressure or adapted your approach to meet a guest's needs. This will showcase your flexibility and problem-solving skills, which are crucial for the Night Auditor position.