At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Service bonuses, real-time pay access, discounts on stays, food, and wellness.
- Other info: Opportunities for development and recognition through awards and incentives.
- Why this job: Join a supportive team and grow your career in a dynamic hospitality environment.
- Qualifications: Strong leadership and customer service skills, with a passion for guest satisfaction.
The predicted salary is between 28066 - 30000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Services Supervisor, you’ll play a key role in delivering this by leading the Front of House team and ensuring every guest receives a warm, professional and seamless welcome. You’ll support the day-to-day operation of reception, guiding and motivating your team to consistently deliver high standards. From managing guest feedback to supporting team development, you’ll be at the heart of creating an environment where both guests and colleagues feel valued. This is a hands-on role that involves being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment.
About You: You’re a confident and approachable leader who thrives in a guest-facing environment. You take pride in delivering exceptional service and supporting your team to do the same. You’ll bring:
- Strong leadership skills with experience supporting and developing a team
- Excellent interpersonal and customer service skills, with a focus on creating memorable experiences
- Confidence in handling guest feedback and resolving issues with empathy and professionalism
- Clear and effective communication skills across a variety of situations
- A flexible and adaptable approach, with the ability to stay calm under pressure
- High attention to detail and strong organisational skills
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: We ensure you have the time and support you need to be with your loved ones.
Guest Services Supervisor in Aberdeen employer: Holiday Inn Express
Cairn Group is an exceptional employer in the hospitality sector, offering a vibrant and supportive work culture where your contributions are genuinely valued. With a strong focus on employee development through various programmes and incentives, you will have ample opportunities to grow your career while enjoying fantastic benefits such as real-time pay access, generous discounts, and a commitment to wellbeing. Join us in creating memorable guest experiences in a dynamic environment that prioritises respect, integrity, sustainability, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor in Aberdeen
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express
Don't be shy about reaching out to Holiday Inn Express directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Supervisor in Aberdeen
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
