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- Tasks: Manage reservations and events across multiple properties, ensuring a seamless guest experience.
- Company: Join Cairn Group, a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for professional development and recognition through awards and incentives.
- Why this job: Grow your career in a supportive environment while creating unforgettable guest experiences.
- Qualifications: Experience in hospitality reservations or events, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Hospitality Starts Here – Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued.
About the Role… As Cluster Reservations, Meetings & Events Co-ordinator, you’ll play a key role in managing and converting reservations and event enquiries across multiple properties. You will work across our cluster hotels to respond to and convert enquiries to confirmed bookings, ensuring accuracy of information, maximum revenue generation, and a seamless guest experience. You will be a confident communicator and highly organised individual, working closely with on-property and central sales teams, revenue and operations teams to ensure that every detail is in place. You will also support with tracking and reporting booking activity and conversion performance across the cluster.
About You… You are highly organised and confident working in a multi-property or cluster environment. Strong communication skills, both written and verbal. Experience in a reservations, sales, or events role within hospitality is essential. Skilled at managing multiple tasks and systems with accuracy and attention to detail. Commercially minded and passionate about delivering a great guest journey. Comfortable using PMS and CRM systems (experience with Opera, Delphi, or similar is a plus). A team player who collaborates effectively with others while also able to work independently.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Cluster Reservations, Meetings & Events Co-ordinator in Aberdeen employer: Holiday Inn Express
Contact Detail:
Holiday Inn Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations, Meetings & Events Co-ordinator in Aberdeen
✨Tip Number 1
Get to know the company! Research Cairn Group and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to reservations and event coordination. Think about your past experiences and how they align with the role at Cairn Group. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cairn Group family.
We think you need these skills to ace Cluster Reservations, Meetings & Events Co-ordinator in Aberdeen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Cluster Reservations, Meetings & Events Co-ordinator role. Highlight your relevant experience in hospitality and how it aligns with Cairn Group's values. We want to see how you can contribute to creating unforgettable guest experiences!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles. We love a confident communicator!
Be Organised and Detail-Oriented: As a highly organised individual, make sure your application reflects that! Pay attention to detail in your CV and cover letter, ensuring there are no typos or errors. We appreciate candidates who can manage multiple tasks with accuracy, just like the role requires.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about Cairn Group and what we stand for while you’re at it!
How to prepare for a job interview at Holiday Inn Express
✨Know Your Stuff
Before the interview, make sure you research Cairn Group and understand their values and mission. Familiarise yourself with their properties and the role of a Cluster Reservations, Meetings & Events Co-ordinator. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
As a key part of this role involves communication, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully managed reservations or events, highlighting your ability to communicate effectively with both guests and team members.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised. You might want to share specific tools or methods you use to keep track of bookings and enquiries. This will show that you can handle the demands of a multi-property environment.
✨Be Commercially Minded
Cairn Group values a commercially minded approach, so think about how you can contribute to revenue generation. Prepare to discuss any past experiences where you’ve maximised bookings or improved guest experiences, as this will demonstrate your understanding of the business side of hospitality.