Guest Service Assistant in Wakefield

Hospitality Starts Here – Build Your Future with Cairn Group Are you ready to grow your career in hospitality?
At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop.
Whether you\’re creating unforgettable guest experiences or supporting your team, you\’ll be part of a friendly, supportive environment where your contributions are valued.
With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you\’re proud of.
About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Guest Service Assistant (GSA), you\’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you\’ll also create the warm atmosphere that makes our guests feel at home in any location.
In this multi-skilled role, you may also be involved in reservations, sales and revenue, preparing and serving food and drinks, and organising the conference and events facilities.
About You: You\’ll have previous experience working within a hotel environment, preferably on Reception, and it would be advantageous if you had experience with Opera PMS.
Additionally: Strong communication skills through a variety of means Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks High attention to detail and accuracy – great at managing one\’s own time About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development.
Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values – Respect, Integrity, Sustainability, and Excellence (RISE) – are at the heart of everything we do.
We respect our team and guests, act with integrity, and invest in our people to build a sustainable future – for our business, our communities, and the planet.
Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits: Service Excellence Bonus: Your hard work pays off.
Service charge tips and gratuities add a well-earned boost to your pay check, Get Paid in Real-Time with Wagestream : Take control of your earnings.
Track your pay live, access funds when needed, and get expert financial tips—all in real-time, Stay, Relax and Recharge : Enjoy discounted stays across our all our venues.
Treat yourself or bring your friends and family along for a well-earned break, Delicious Discounts : Indulge a little with 50% off food and drinks across our hotels, bars and restaurants, Spa Discounts : Self-care matters
Treat yourself with exclusive wellness offers at our spas and leisure clubs, Retail, Cinema