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- Tasks: Lead the guest services team to create memorable experiences for guests.
- Company: Cairn Group is a family-owned business with a diverse portfolio of hotels and restaurants across the UK.
- Benefits: Enjoy perks like discounted hotel stays, 50% off food, and access to financial wellbeing tools.
- Why this job: Join a supportive team focused on growth, development, and creating a warm atmosphere for guests.
- Qualifications: Experience in hotel reception at supervisor level with strong leadership and customer service skills.
- Other info: Flexible hours and opportunities for training and development through our Grow with us initiative.
The predicted salary is between 28800 - 43200 £ per year.
Working with us provides great benefits, including: Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future. Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World! 50% off Food & Beverage at all our Hotels & F&B Venues Spa Discounts at our venues with a Spa Retail, Cinema & Leisure Discounts Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more! Monthly Star of the Month Awards Long-service Awards, that start after 1 year of service Recommend a Friend Incentive Be rewarded for referring someone you know! Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year. Pension Scheme Other incentive programmes that run throughout the year About the role The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Youll deliver this through leading the guest services team whilst on shift, acting as Duty Manager, and creating a unique and special visit for our guests. Youll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay. In this multi-skilled role you may also be involved in reservations, sales and revenue, preparing and serving food and drinks and organising the conference and events facilities. About you You will have experience in a hotel reception at supervisor level, be able to demonstrate initiative and be someone who has a reputation for delivering great guest service. Excellent leadership skills with experience of developing and leading a team Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise Strong communication skills through a variety of means Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks High attention to detail and accuracy great at managing ones own time and the time of the team About us At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide. #INDLP A modern hotel in the centre of Wakefield, Holiday Inn Express Wakefield hotel is a five-minute walk from Wakefield Westgate Station. A train can whisk you to Leeds in 15 minutes, York or Sheffield in under an hour. Benefits: IHG Staff Rate Scheme IHG Friends & Family Rate IHG Brand Training Cairn Group Staff Discount Scheme Retail and travel discounts Recruit a friend Scheme Induction and training programme Star of the Month & Golden Ticket Award Pension scheme Cairn Academy’ Training & Development Opportunities Cycle 2 work scheme* (* Applies to positions above minimum wage) AMRT1_UKCT
Guest Services Manager employer: Holiday Inn Express Wakefield
Contact Detail:
Holiday Inn Express Wakefield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarize yourself with the specific guest services offered at our hotels. Understanding our unique offerings will help you demonstrate your knowledge during the interview and show that you're genuinely interested in creating memorable experiences for our guests.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully led a team, resolved guest issues, or improved service quality, as these are key aspects of the Guest Services Manager role.
✨Tip Number 3
Showcase your adaptability and problem-solving skills. Think of instances where you had to stay calm under pressure or adapt your approach to meet guest needs, as this will resonate well with our focus on delivering exceptional service.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours will strengthen your application and demonstrate that you're a great fit for our family-owned business.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Services Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in hotel reception at a supervisory level. Provide specific examples of how you've delivered excellent guest service and led a team effectively.
Showcase Leadership Skills: Demonstrate your leadership abilities by including examples of how you've developed and motivated a team. Mention any relevant training or development programs you've participated in or led.
Personalize Your Application: Make sure to personalize your cover letter. Address it to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work with Cairn Group specifically.
How to prepare for a job interview at Holiday Inn Express Wakefield
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate excellent leadership abilities. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your approach to developing team members and resolving conflicts.
✨Emphasize Customer Service Experience
Since delivering great guest service is crucial, make sure to discuss your previous experiences in hospitality. Share stories that illustrate your ability to create memorable experiences for guests and how you proactively resolved any challenges.
✨Demonstrate Flexibility and Adaptability
The role requires staying calm under pressure and adapting to various situations. Prepare to discuss instances where you've had to think on your feet or adjust your approach to meet the needs of guests or your team.
✨Highlight Attention to Detail
Attention to detail is key in ensuring a seamless guest experience. Be ready to provide examples of how your meticulous nature has positively impacted guest satisfaction or operational efficiency in your previous roles.
