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- Tasks: Create warm welcomes and memorable experiences for guests at our hotel.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounts, flexible hours, free meals, and wellness events.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the friendly face that makes every guest feel like a VIP.
- Qualifications: Great communication skills and a passion for connecting with people.
The predicted salary is between 20000 - 25000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist in London employer: Holiday Inn Express Southwark
Contact Detail:
Holiday Inn Express Southwark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Show up in person! If you're eyeing a specific hotel, pop in and ask to speak with the manager. A friendly chat can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Be ready for an interview on the spot! When you visit a hotel, be prepared to talk about your experience and why you’d be a great fit. Practice common interview questions so you can shine when the opportunity arises.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on your chance to join our amazing team!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in creating memorable guest experiences. We love seeing how you fit into our vibe!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for typos and ensure that all your information is accurate. A well-organised application reflects the detail-focused attitude we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at Holiday Inn Express Southwark
✨Show Your People Skills
As a receptionist, your ability to connect with people is key. During the interview, share examples of how you've created memorable experiences for guests or customers in the past. This will demonstrate that you understand the importance of making every interaction count.
✨Know the Company and Its Values
Do your homework on RBH and its commitment to diversity, wellbeing, and sustainability. Mention specific aspects of their culture that resonate with you during the interview. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Demonstrate Your Multitasking Abilities
Receptionists juggle many tasks at once, so be ready to discuss how you handle busy situations. Prepare a few stories that highlight your ability to manage multiple responsibilities while maintaining a positive attitude. This will reassure them that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a couple of insightful questions ready. Ask about the team dynamics or how they celebrate employee achievements. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.