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- Tasks: Provide exceptional service to guests during night shifts and ensure hotel operations run smoothly.
- Company: Join Kew Green Hotels, a leading hotel management company with a focus on guest experience.
- Benefits: Enjoy discounted hotel stays, retail discounts, free gym access, and career development opportunities.
- Why this job: Be the reassuring presence for guests and make their nights memorable in a dynamic environment.
- Qualifications: Customer service experience and ability to work independently during night shifts.
- Other info: Inclusive workplace with support available throughout the recruitment process.
The predicted salary is between 1300 - 1600 £ per month.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
About the role
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.
Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
About you
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Benefits
Our rewards package includes:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
Next Steps
A member of our recruitment team will be in touch to book a 15‑minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Director Of Procurement & Cost to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Services Assistant (Nights) in Shrewsbury employer: Holiday Inn Express Shrewsbury
Contact Detail:
Holiday Inn Express Shrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights) in Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Guest Services Assistant role and rehearse your answers. Focus on your customer service experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Show your personality! When you’re chatting with the recruitment team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can build strong relationships with guests, so be yourself!
✨Tip Number 4
Don’t forget to follow up! After your chat or interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Guest Services Assistant (Nights) in Shrewsbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Nights Guest Service Assistant role. Highlight any relevant experience in customer service and how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills and experiences align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t miss out!
How to prepare for a job interview at Holiday Inn Express Shrewsbury
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the key tasks like welcoming guests, managing late arrivals, and ensuring safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest satisfaction, be ready to share specific examples from your past experiences where you went above and beyond for customers. Highlight how you built relationships and adapted your approach to meet individual needs, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations during night shifts. Think about scenarios like dealing with a difficult guest or managing multiple tasks at once. Practising your responses will help you stay calm and organised during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to guest service or how they support their staff during night shifts. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
