At a Glance
- Tasks: Lead and inspire a dynamic team in delivering exceptional guest experiences.
- Company: Join Kew Green Hotels, a top UK hotel management company with a people-first approach.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Great opportunity for career growth towards Operations or Hotel Manager roles.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in guest service or food and beverage roles, with strong leadership abilities.
The predicted salary is between 25000 - 31200 £ per year.
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas of the hotel.
Alongside supporting guests at check-in, serving food and drink and keeping the hotel running smoothly, you’ll take specific responsibility for food production standards.
This isn’t a chef role.
As a select-service hotel, our Guest Service team prepares and serves our simple Holiday Inn Express menu.
You’ll make sure every team member has the training, confidence and accountability to prepare each item safely, consistently and to specification.
This role reports directly to the Hotel Manager.
- What you’ll do
- Lead, coach and inspire a multiskilled Guest Service team across Front Office and Food & Beverage.
- Take ownership of food production standards, food safety, food hygiene and cleanliness.
- Train and support every team member to prepare and present all menu items safely and to specification.
- Hold the team accountable for consistently following food hygiene procedures and maintaining excellent standards.
- Complete food stock takes and place orders based on business forecasts.
- Monitor stock usage and waste, taking action to control costs and improve performance.
- Drive service excellence across every guest interaction, from check-in to dining.
- Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
- Ensure compliance with safety, security and operational standards across the hotel.
- Monitor performance against KPIs, identifying sales opportunities while managing costs and resources effectively.
- Partner with the wider hotel team to keep operations running smoothly and deliver seamless guest experiences.
What follows are details for shortlisted candidates. If you’d like to learn more before applying, please contact our resourcing team at recruitment@kewgreenhotels. com.
- What we’re looking for
- Experience in a senior or supervisory guest service, food and beverage or kitchen role.
- A good understanding of food safety, food hygiene and cleanliness standards.
- Experience training and holding team members accountable for consistent operational standards.
- Confidence managing food stock, ordering and waste.
- Strong leadership and communication skills. You inspire and motivate but aren’t afraid to have tough conversations when needed.
- A hands-on approach and willingness to support across all areas of the Guest Service operation.
- Motivation to broaden your operational experience and take the next step towards an Operations or Hotel Manager role.
- What’s in it for you
Our rewards package includes
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands.
We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www. kewgreenhotels. com.
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Guest Service Manager in Shrewsbury employer: Holiday Inn Express Shrewsbury
Kew Green Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque Shrewsbury, you will enjoy a supportive environment where your leadership skills can flourish, alongside competitive benefits and opportunities for career advancement within the hospitality industry.
Contact Details:
Holiday Inn Express Shrewsbury Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Shrewsbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express Shrewsbury. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express Shrewsbury
Don't be shy about reaching out to Holiday Inn Express Shrewsbury directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Manager in Shrewsbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express Shrewsbury and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express Shrewsbury
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
