At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a vibrant hotel in Shrewsbury, part of the IHG family.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: Flexible chat with the team to discuss your fit for the role.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Experience in customer service and tech-savvy skills are preferred.
The predicted salary is between 24000 - 36000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant in Shrewsbury employer: Holiday Inn Express Shrewsbury
At our Shrewsbury hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee wellbeing. With robust career development opportunities, attractive discounts for employees and their families, and access to leisure facilities, we ensure our team members feel valued and supported in their personal and professional growth. Join us to be part of a dedicated team that celebrates service excellence and fosters meaningful relationships with guests.
Contact Details:
Holiday Inn Express Shrewsbury Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Shrewsbury
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding what makes IHG unique will help you align your responses during the interview and demonstrate your commitment to their service excellence.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as these stories will showcase your ability to anticipate guests' needs.
✨Tip Number 3
Research the local area around Shrewsbury and the hotel itself. Being knowledgeable about local attractions and services can impress your interviewers and show your enthusiasm for the role.
✨Tip Number 4
Prepare questions to ask during your chat with the hotel team. This shows your interest in the position and helps you gauge if the company culture aligns with your values.
We think you need these skills to ace Guest Service Assistant in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with guests or clients, showcasing your ability to provide outstanding service.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and customer service. Mention specific examples of how you've anticipated guests' needs in the past and how you align with the company's values.
Showcase Relevant Skills:In your application, highlight skills that are crucial for the Guest Service Assistant role, such as communication, problem-solving, and familiarity with technology like MS Office. This will demonstrate your readiness for the position.
Prepare for the Chat:Before the initial chat with the hotel team, think about your experiences and how they relate to the role. Be ready to discuss your customer service philosophy and how you can contribute to creating a safe and outstanding experience for guests.
How to prepare for a job interview at Holiday Inn Express Shrewsbury
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Adaptability
This role requires adapting your style to meet the needs of different guests. Be ready to discuss how you've successfully adjusted your approach in previous roles to cater to diverse customer preferences.
✨Familiarise Yourself with IHG
Knowledge about IHG hotels and their offerings will impress your interviewers. Research the brand, its values, and any recent news or initiatives to show your genuine interest in the company.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the role. Ask about team dynamics, opportunities for growth, or how the hotel measures success in guest satisfaction to engage your interviewers.
