Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a vibrant hotel in Shrewsbury, part of the IHG family.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Experience in customer service and tech-savvy skills are preferred.
- Other info: Flexible chat with the team to discuss your fit for the role.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Shrewsbury (SY2 6LG)
Guest Service Assistant duties include:
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
– Annual Conference Event and Awards
– Apprenticeships
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– 50% off food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.
Guest Service Assistant employer: Holiday Inn Express Shrewsbury
Contact Detail:
Holiday Inn Express Shrewsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding what makes IHG unique will help you align your responses during the interview and demonstrate your commitment to their service excellence.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as these stories will showcase your ability to anticipate guests' needs.
✨Tip Number 3
Research the local area around Shrewsbury and the hotel itself. Being knowledgeable about local attractions and services can impress your interviewers and show your enthusiasm for the role.
✨Tip Number 4
Prepare questions to ask during your chat with the hotel team. This shows your interest in the position and helps you gauge if the company culture aligns with your values.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with guests or clients, showcasing your ability to provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific examples of how you've anticipated guests' needs in the past and how you align with the company's values.
Showcase Relevant Skills: In your application, highlight skills that are crucial for the Guest Service Assistant role, such as communication, problem-solving, and familiarity with technology like MS Office. This will demonstrate your readiness for the position.
Prepare for the Chat: Before the initial chat with the hotel team, think about your experiences and how they relate to the role. Be ready to discuss your customer service philosophy and how you can contribute to creating a safe and outstanding experience for guests.
How to prepare for a job interview at Holiday Inn Express Shrewsbury
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Adaptability
This role requires adapting your style to meet the needs of different guests. Be ready to discuss how you've successfully adjusted your approach in previous roles to cater to diverse customer preferences.
✨Familiarise Yourself with IHG
Knowledge about IHG hotels and their offerings will impress your interviewers. Research the brand, its values, and any recent news or initiatives to show your genuine interest in the company.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the role. Ask about team dynamics, opportunities for growth, or how the hotel measures success in guest satisfaction to engage your interviewers.
