At a Glance
- Tasks: Lead the front desk team and create memorable experiences for guests.
- Company: Join a top-rated hotel in London with a people-first culture.
- Benefits: Enjoy discounted stays, flexible hours, free meals, and wellness events.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team and make every guest's day brighter.
- Qualifications: Friendly personality, strong communication skills, and a problem-solving attitude.
The predicted salary is between 22000 - 26000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL This modern hotel is in London Docklands, 0.1 mi from Canning Town Station, a 20-minute drive from the O2 Arena and a 10-minute drive from the ExCel Exhibition Center. It has large air-conditioned rooms with power showers. The colorful rooms feature work desks and a TV with Freeview channels. Rooms also have hairdryers, tea/coffee facilities and telephones. The Holiday Inn Express Royal Docks has secure on-site car parking and a 24-hour front desk. The on-site bar offers a selection of cold and hot beverages; a free breakfast is served daily. Guests can also make use of the business facilities on site. The Holiday Inn Express Royal Docks is outside London's congestion zone. London City Airport is 2 mi from the hotel, and Canary Wharf is a 10-minute drive away or 2 stops on the underground.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL What you'll be doing...
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU:
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant in London employer: Holiday Inn Express Royal Docks
RBH Hospitality Management is an exceptional employer that values its team members by fostering a supportive and inclusive work culture in the vibrant city of London. With flexible shifts, opportunities for personal growth, and a commitment to employee well-being, you will thrive in an environment that encourages creativity and collaboration while delivering memorable experiences to our guests.
Contact Details:
Holiday Inn Express Royal Docks Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and how they treat their staff. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and make sure you're ready to shine when it counts.
✨Tip Number 3
Be prepared to share your experiences! Think of examples from your past jobs where you've gone above and beyond for customers. This will help you demonstrate your problem-solving skills and friendly personality, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up at RBH. Let's get you on board!
We think you need these skills to ace Guest Service Assistant in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that relate to the Guest Service Assistant role, showing us why you’re the perfect fit!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Express Royal Docks
✨Know the Company
Before your interview, take some time to research RBH and their values. Understand their commitment to diversity, health, and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've made someone's day better or resolved a guest issue. This will demonstrate your welcoming personality and strong communication skills.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle busy check-ins or a guest complaint. Practising these scenarios can help you articulate your problem-solving skills and adaptability, which are key for this role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it sets a positive tone right from the start!
