At a Glance
- Tasks: Supervise night operations and create a welcoming atmosphere for guests.
- Company: Eclipse Hotels Group, a family-owned hotel group with a global presence.
- Benefits: Discounted hotel stays, health plan, complimentary meals, and excellent training opportunities.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Join a passionate team and make every guest's stay memorable.
- Qualifications: Previous hotel experience and exceptional customer service skills required.
The predicted salary is between 23832 - 29128 £ per year.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London.
Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Nights Guest Service Supervisor at our Holiday Inn Express Poole.
You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As our Night Guest Experience Supervisor you'll deliver this through managing all aspects of the day to day operations of the hotel.
You'll also create the warm atmosphere that makes our guests feel at home in any location.
In addition to this you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
- Nightly coverage of our Reception desk and concierge desk.
- Be able to answer our hotels calls in professional yet welcoming manner.
- Supervise the running of our Night Audit process.
- Prepare and deliver any Room Service orders that our guests make.
- Ensure that out Front Office and lobby area are kept clean & tidy.
- Supporting your colleagues from other departments with the setting up /clearing down of any of our Food & Beverage outlets (Including Conference & Events).
- Conduct regular security walks around our hotel.
- Mentor and act as a point of support for all our Night Guest Experience Agents
What we are looking for
- Previous hotel experience as a Front Office Supervisor, Receptionist/Front Office Assistant or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- Understanding the needs of supervising a team on a daily basis.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
- An understanding of Food Safety standards.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Guest Experience Supervisor- Nights in Poole employer: Holiday Inn Express Poole
Eclipse Hotels Group is an exceptional employer that prioritises a supportive and inclusive work culture, offering extensive training and development opportunities for its employees. Located in the picturesque town of Poole, our Guest Services Agents enjoy a range of benefits including discounted hotel stays, complimentary meals, and recognition programs that celebrate outstanding performance. Join us to be part of a family-owned business that values your contributions and fosters a warm, welcoming environment for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisor- Nights in Poole
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express Poole. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express Poole
Don't be shy about reaching out to Holiday Inn Express Poole directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Supervisor- Nights in Poole
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express Poole and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express Poole
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
