At a Glance
- Tasks: Supervise night operations, ensuring guests have a memorable experience.
- Company: Join Eclipse Hotels Group, a family-owned hotel brand with global reach.
- Benefits: Enjoy discounted stays, health plans, and employee celebrations.
- Other info: Dynamic team environment with opportunities for training and development.
- Why this job: Be the warm welcome that makes guests feel at home.
- Qualifications: Previous hotel experience and exceptional customer service skills required.
The predicted salary is between 24000 - 30000 € per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe, and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Services Supervisor Nights at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Night Guest Experience Supervisor, you'll deliver this through managing all aspects of the day-to-day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this, you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check-ins).
- Nightly coverage of our Reception desk and concierge desk.
- Be able to answer our hotel's calls in a professional yet welcoming manner.
- Supervise the running of our Night Audit process.
- Prepare and deliver any Room Service orders that our guests make.
- Ensure that our Front Office and lobby area are kept clean & tidy.
- Support your colleagues from other departments with the setting up/clearing down of any of our Food & Beverage outlets (Including Conference & Events).
- Conduct regular security walks around our hotel.
- Mentor and act as a point of support for all our Night Guest Experience Agents.
What we are looking for:
- Previous hotel experience as a Front Office Supervisor, Receptionist/Front Office Assistant or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- Understanding the needs of supervising a team on a daily basis.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- An understanding of Food Safety standards.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, PowerPoint presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Guest Services Supervisor Nights employer: Holiday Inn Express Poole
Eclipse Hotels Group is an exceptional employer that prioritises a supportive and inclusive work culture, offering extensive training and development opportunities for its employees. Located in the vibrant town of Poole, our team enjoys a range of benefits including discounted hotel stays at over 5000 IHG hotels worldwide, health plans, and employee recognition programmes, all while contributing to creating memorable experiences for our guests. Join us to be part of a family-owned business that values your growth and well-being as much as it does its guests' satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor Nights
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Guest Services Supervisor Nights role.
✨Tip Number 2
Prepare for the interview by researching Eclipse Hotels Group and their values. Show us you understand what makes them tick and how you can contribute to creating those memorable guest experiences they pride themselves on.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Guest Experience Supervisor and how you'd handle them. We want to see your problem-solving abilities shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Holiday Inn Express Poole.
We think you need these skills to ace Guest Services Supervisor Nights
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Guest Services Supervisor Nights role. Highlight your previous hotel experience and any customer service achievements to grab our attention!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about delivering exceptional guest experiences and how you can contribute to our warm atmosphere at Eclipse Hotels Group.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and well-structured. Use friendly language that reflects your personality and approachability!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Holiday Inn Express Poole
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands like Holiday Inn. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only show your interest but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a Guest Services Supervisor Nights, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you created memorable experiences and resolved any issues effectively.
✨Demonstrate Leadership Qualities
Since you'll be supervising a team, it's important to showcase your leadership skills. Think of instances where you've mentored or supported colleagues. Be ready to discuss how you handle team dynamics and ensure smooth operations during busy nights.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, such as handling a difficult guest or managing a late-night emergency. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a calm, welcoming atmosphere.
