At a Glance
- Tasks: Manage daily hotel operations and create a welcoming atmosphere for guests.
- Company: Eclipse Hotels Group, a family-owned international hotel brand.
- Benefits: Discounted stays at 5000+ hotels, health plan, and excellent training opportunities.
- Other info: Flexible schedule with opportunities for career growth in a supportive environment.
- Why this job: Join a passionate team delivering memorable experiences and true hospitality.
- Qualifications: Previous hotel experience and exceptional customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Service Manager at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Services Manager, you'll deliver this through managing all aspects of the day-to-day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this, you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests' experience in all areas of our hotel.
- Multi-tasker! Coverage of our reception desk, restaurant & bar and kitchen (with some occasional night shifts).
- Carry out Room Checks to ensure cleanliness and maintenance free issues.
- Act as a Champion for any new procedures, programmes or systems.
- Mentor and act as a point of support for all our Team Members across our hotel.
- Create orders and carry out stock takes for a specific area of our hotel.
How will you achieve this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for:
- Previous hotel experience as a Duty Manager or Front Office / Reception Supervisor or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- A basic understanding of Food Safety standards.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- A good understanding of good Food & Beverage service.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, PowerPoint presentations.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
- A clean driving license to chauffeur our guests to the local airport (Airport located hotels only).
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Guest Services Manager employer: Holiday Inn Express Poole
Eclipse Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises True Hospitality and employee well-being. As a Guest Services Manager at our Holiday Inn Express Poole, you will benefit from comprehensive training and development opportunities, alongside perks such as discounted hotel stays and a supportive team environment that celebrates your contributions. Join us to be part of a family-owned business that values genuine connections and fosters personal growth in a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Let your passion for hospitality shine through – it’s all about creating that warm atmosphere we love!
✨Tip Number 3
Prepare for those interviews by practising common questions related to guest services. Think about how you can demonstrate your True Hospitality skills and share specific examples from your past experiences that highlight your customer service prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Eclipse Hotels Group.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in a Guest Services Manager so you can tailor your application to highlight your relevant experience.
Show Off Your Customer Service Skills:We want to see your passion for customer service shine through in your application. Share specific examples of how you've gone above and beyond for guests in previous roles. This will help us see how you embody our True Hospitality promise.
Be Yourself:Let your personality come through in your written application. We’re looking for someone who is approachable and enthusiastic, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
Apply Through Our Website:Make sure to submit your application through our website. This helps us keep everything organised and ensures that your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Express Poole
✨Know the Company Inside Out
Before your interview, make sure you research Eclipse Hotels Group thoroughly. Understand their values, mission, and the unique aspects of their brands like Holiday Inn and CiTi Hotels. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Customer Service Skills
As a Guest Services Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you created memorable experiences and resolved any issues effectively, demonstrating your commitment to True Hospitality.
✨Demonstrate Your Multi-tasking Ability
In this role, you'll be juggling various responsibilities. Be ready to discuss how you've successfully managed multiple tasks in previous positions. Use specific examples that showcase your organisational skills and ability to remain composed under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team culture, training opportunities, or how they measure success in the Guest Services Manager role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
