At a Glance
- Tasks: Welcome guests, recommend food & drink, and ensure top-notch service.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted hotel stays, meals on duty, and excellent training opportunities.
- Other info: Flexible hours including evenings and weekends; we celebrate our employees' achievements!
- Why this job: Create memorable dining experiences while working in a vibrant, inclusive environment.
- Qualifications: Previous experience in hospitality is preferred; strong communication skills are essential.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn Express in Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team Member you’ll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests’ experiences to their unique tastes, you’ll help create memories that are as delightful as our dishes.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you’ll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
- Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up.
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
What we are looking for:
- Ideally previous hotel experience as a Food & Beverage Team Member or other similar roles/restaurant background.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational skills with an eye for detail.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Food and Beverage Team Member in Poole employer: Holiday Inn Express Poole
Eclipse Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Food and Beverage Team Member at our Holiday Inn Express in Poole, you will enjoy competitive benefits such as discounted hotel stays, health plans, and comprehensive training opportunities, all while being part of a family-owned business that values your contributions and fosters a supportive environment for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member in Poole
✨Tip Number 1
Familiarise yourself with the specific food and beverage offerings at Holiday Inn Express. Knowing the menu inside out will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your conversations. Share specific examples of how you've created memorable experiences for guests, as this aligns perfectly with what we value at StudySmarter.
✨Tip Number 3
Network with current or former employees of Eclipse Hotels Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
✨Tip Number 4
Demonstrate your enthusiasm for the role by preparing thoughtful questions to ask during any interviews. This shows that you're proactive and genuinely interested in contributing to our team.
We think you need these skills to ace Food and Beverage Team Member in Poole
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Food and Beverage Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for the hospitality industry and your commitment to providing excellent customer service. Mention specific experiences that demonstrate your ability to create memorable guest experiences.
Highlight Relevant Experience:In your CV, emphasise any previous roles in food and beverage service or hospitality. Include specific examples of how you have contributed to a positive guest experience and any relevant skills such as food safety knowledge.
Proofread Your Application:Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Holiday Inn Express Poole
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to create memorable moments for guests.
✨Know the Menu
Familiarise yourself with the food and drink options offered at the Holiday Inn Express. Being able to recommend dishes and drinks confidently will impress the interviewers and show your commitment to the role.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you’ve collaborated with colleagues in previous roles to ensure smooth service, especially during busy periods.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you handled difficult customers or resolved service issues effectively.
