At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night experience.
- Company: Join the vibrant team at Holiday Inn Express London - Park Royal.
- Benefits: Enjoy discounted stays, extra leave for your birthday, and flexible working hours.
- Other info: Be part of a diverse team with opportunities for personal growth and fun events.
- Why this job: Perfect for night owls who love providing excellent service and creating memorable experiences.
- Qualifications: Friendly, detail-oriented, and reliable with a knack for handling guest requests.
The predicted salary is between 22000 - 25000 € per year.
Location: 3 minutes drive from A40 Motorway, corner of North Acton Tube Station, Central Line.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- Extra day of leave for your birthday
- Enhanced maternity, adoption & shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life insurance
- Employee assistance programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL
What you’ll be doing…
- Welcome late‑arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between.
- Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew.
- Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
- Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
WHAT WE NEED FROM YOU
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
- Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Night Team Member employer: Holiday Inn Express Park Royal-Nights
At Holiday Inn Express London - Park Royal, we pride ourselves on being an exceptional employer that values our Night Team Members with a range of benefits including discounted hotel rates, enhanced leave options, and flexible working arrangements. Our inclusive work culture fosters personal growth through course sponsorship and wellness events, ensuring that every team member feels supported and appreciated while contributing to a welcoming environment for our guests.
Contact Detail:
Holiday Inn Express Park Royal-Nights Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances about the Night Team Member role. You never know who might have a connection at Holiday Inn Express or know someone who does!
✨Tip Number 2
Be ready for that interview! Brush up on your customer service skills and think of examples where you’ve gone above and beyond for guests. Show us how you can bring that friendly smile to the night shift!
✨Tip Number 3
Don’t forget to showcase your adaptability! The night shift can be unpredictable, so share stories that highlight your calmness under pressure and how you handle unexpected situations.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Holiday Inn Express.
We think you need these skills to ace Night Team Member
Some tips for your application 🫡
Show Your Night Owl Side:Make sure to highlight your comfort with late hours in your application. We want to see that you’re not just a night owl, but also someone who thrives during those quiet yet active shifts!
Bring the Friendly Vibes:Since you'll be welcoming guests at all hours, let your friendly personality shine through in your written application. Use warm language and maybe share a little story about a time you provided great service.
Be Detail-Oriented:We love candidates who pay attention to detail, especially when it comes to numbers and reports. Mention any relevant experience you have with audits or managing information accurately—it’ll make you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Holiday Inn Express Park Royal-Nights
✨Know the Night Shift
Familiarise yourself with the unique aspects of working night shifts. Understand the responsibilities of a Night Team Member, like handling late check-ins and managing guest requests. This will show your enthusiasm for the role and help you answer questions more confidently.
✨Showcase Your People Skills
Since this role involves welcoming guests at odd hours, practice how you'll convey warmth and friendliness even when it's 3 a.m. Think of examples from past experiences where you've provided excellent customer service, especially in challenging situations.
✨Be Detail-Oriented
Prepare to discuss your experience with numbers and attention to detail, particularly regarding audits and reports. You might be asked about how you ensure accuracy in your work, so have specific examples ready to demonstrate your skills.
✨Emphasise Teamwork and Independence
This job requires both teamwork and the ability to work independently. Be ready to share instances where you've successfully collaborated with others, as well as times when you've taken initiative on your own. Highlighting your adaptability will make you stand out!
